Brenda Demko
Wellington,USA
Summary
Service focused, technically skilled and hardworking. Office support professional with multiple years' experience as an Administrative Assistant, office manager and receptionist. Skilled in MS Office (Word, Excel, Access and Outlook. Demonstrated ability to learn new computer programs quickly. Expert interpersonal and communication skills. Known for tactful handling of sensitive, confidential issues, ability to resolve customer complaints. Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external team members and customers. Flexible and versatile able to maintain a sense of humor under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Player's Club Representative
Rock & Brew’s Casino
Braman, OK
06.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Rep
Kansas Star Casino
Mulvane, KS, USA
01.2016 - 05.2021
- Enrolled guests through the new membership process and explain the benefits of the reward card.
- Informing guests of all promotions.
- Oversee front-desk operations.
- Provided impeccable customer service.
- Cash handling from POS register procedures for gift shop and event tickets sales.
- Ensured proper ID and validity.
- Trained new hires, assisted manager with win-loss tax statements.
Box Office Attendant
Kansas Star Casino
Mulvane, KS
04.2014 - 12.2015
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
- Maintained cleanliness standards throughout the box office area by following established procedures.
- Participated actively in emergency preparedness drills to provide help when needed.
- Supported successful event launches through coordinated efforts with marketing, production, and management teams.
- Provided exceptional customer service, leading to increased repeat business and positive reviews.
Producer's Assistant for Financial Advisor
AXA Equitable Financial Services
Princeton, NJ
04.2007 - 12.2010
- Provided administrative support to the office of 15 personnel, including office compliance procedures, filing, scheduled meetings, equipment maintenance, order office supplies and distributed mail to all office.
Education
Multimedia Design Certificate - Mulimedia design
Chubb Institute
North Brunswick, NJ07.2004
High School Diploma - Business Analytics
Roselle Park High School
Roselle Park, NJ06.1992
Skills
- Computers PC and Mac
- Answer phones
- Filing
- Fax machine
- Scanner
- Postage machine
- Copy machine
- Cash register & credit card machine
- POS
- Microsoft Office
- Accounting
- Sales
- Google Suite
- Administrative experience
- Driving
- Data entry
- Computer literacy
- Customer service
Certification
Driver's License
License
Driver's License, Valid Kansas drivers license, Clean driving record
Personal Information
Willing To Relocate: Oklahoma
Timeline
Player's Club Representative
Rock & Brew’s Casino
06.2022 - Current
Customer Service Rep
Kansas Star Casino
01.2016 - 05.2021
Box Office Attendant
Kansas Star Casino
04.2014 - 12.2015
Producer's Assistant for Financial Advisor
AXA Equitable Financial Services
04.2007 - 12.2010
Multimedia Design Certificate - Mulimedia design
Chubb Institute
High School Diploma - Business Analytics
Roselle Park High School