Summary
Overview
Work History
Education
Skills
Other Experiences
Activities
Languages
Timeline
Generic

Marie Douchka PORCENA

Miami

Summary

Experienced with customer engagement and loyalty program management. Utilizes effective communication and interpersonal skills to enhance member experiences and satisfaction. Track record of fostering positive relationships and collaborative team environment.

Overview

28
28
years of professional experience

Work History

Player's Club Representative

Gulfstream Park Park Racing And Casino
12.2022 - Current
  • Facilitate guest sign-ups and processed requests while maintaining knowledge of products and services.
  • Resolve customer inquiries and complaints swiftly to ensure satisfaction.
  • Deliver exceptional service by leveraging product knowledge to create positive experiences.
  • Respond to customer requests with tailored recommendations for specific needs.

Cashier

Gulfstream Park Racing & Casino
03.2024 - 10.2024
  • Greet casino customers, responding promptly to inquiries and requests.
  • Operate cash register for cash, check, and credit card transactions with high accuracy.
  • Process jackpots and other customer winnings efficiently.
  • Maintain balanced cash drawer, ensuring accurate end-of-shift accounting.
  • Ensure compliance with company and state policies during transaction processing.

Senior Attorney

CALSDH
08.2019 - 03.2021

  • Represented in court the organization's beneficiaries
  • Secured favorable outcomes in court proceedings for high-profile litigation cases, enhancing client reputation.
  • Delivered compelling oral arguments during court hearings to advocate effectively for client positions.
  • Developed strategic case resolutions aligned with client's best interests.
  • Researched and drafted motions, writs, and briefs for each case to ensure thorough legal representation.

Legal Officer

FINCA Haiti S.A.
05.2018 - 08.2019
  • Collaborated with head of legal department to clarify legal implications of administrative decisions.
  • Drafted and reviewed contracts to ensure compliance with laws and regulations.
  • Facilitated reimbursement processes for client debts, ensuring timely resolution.
  • Conducted thorough research to support legal proceedings and develop effective defenses.
  • Addressed employment law matters, including discrimination claims and employee relations issues, for human resources department.

Lawyer

Cabinet Exumé
10.2006 - 05.2018
  • Writing procedural acts, status for corporations, foundations and NGOs; following up cases in courts for civil, commercial, criminal and labor cases;
  • Represent the firm in front of judicial and administrative authorities.
  • Providing consultations and advices to the clients of the firm and make arrangement for them.

Consultant

01.2012 - 01.2015
  • Consultant to the committee of social affairs of Haitian senate by providing legal consultations, and proposing corrections on texts before their discussion and adoption.
  • Assist committee members in discussions with related organizations, other authorities.
  • Major texts I worked on are the new law on adoption and law on human trafficking.

Chargée d’affaires

01.2009 - 09.2009
  • Produce analysis on files submitted to the minister, make recommendations and insure the follow up.

Legal Assistant

Barreau de Port-au-Prince
09.2008 - 07.2009
  • Company Overview: Program supported by UNICEF
  • Main task consisted in assisting those children in front of Judge, Plead for them in court and submitting request for their release or placement.
  • Program supported by UNICEF

Trainee

Bar of Port-au-Prince
09.2007 - 09.2008
  • Training at Bar of Port-au-Prince by defending offenders at criminal sessions of the court and assist other suspects in front of the judge.

Independent Caterer

01.1997 - 01.2000

Host

Bibliotheque Etzer Vilaire
01.1997 - 01.2000
  • Receive visitors, register and classify of books.

Education

Training -

Ecole du Barreau de Paris
12.2017

Certificate - international protection of vulnerable people and groups

Institut International des Droits de l’Homme
12.2013

Formation - gender’s studies

Université Quisqueya
11.2011

Bachelor’s degree - Law

Faculté de Droit et des Sciences Economiques de Port-au-Prince
01.2004

Certificat de fin d’étude secondaire -

09.2000

Certificate - librarianship and library’s management

01.1997

Skills

  • Teamwork
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Attention to detail
  • Problem-solving abilities

Other Experiences

  • Independent Caterer, While studying in law school
  • Host, Bibliotheque Etzer Vilaire, 01/01/97, 12/31/00, Received visitors, registered and classified books.

Activities

Board Member and Legal Adviser, KOREVI, A foundation in formation dedicated to education and legal services in Kenskoff.

Languages

French
Full Professional
English
Professional Working
Haitian creole
Native or Bilingual

Timeline

Cashier

Gulfstream Park Racing & Casino
03.2024 - 10.2024

Player's Club Representative

Gulfstream Park Park Racing And Casino
12.2022 - Current

Senior Attorney

CALSDH
08.2019 - 03.2021

Legal Officer

FINCA Haiti S.A.
05.2018 - 08.2019

Consultant

01.2012 - 01.2015

Chargée d’affaires

01.2009 - 09.2009

Legal Assistant

Barreau de Port-au-Prince
09.2008 - 07.2009

Trainee

Bar of Port-au-Prince
09.2007 - 09.2008

Lawyer

Cabinet Exumé
10.2006 - 05.2018

Independent Caterer

01.1997 - 01.2000

Host

Bibliotheque Etzer Vilaire
01.1997 - 01.2000

Certificate - international protection of vulnerable people and groups

Institut International des Droits de l’Homme

Formation - gender’s studies

Université Quisqueya

Bachelor’s degree - Law

Faculté de Droit et des Sciences Economiques de Port-au-Prince

Certificat de fin d’étude secondaire -

Certificate - librarianship and library’s management

Training -

Ecole du Barreau de Paris

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Marie Douchka PORCENA