DANISHA DIRKS
PARIS,TX
Summary
Dedicated Player's Club Representative with expertise in enhancing guest experiences, driving member engagement, and ensuring compliance. Known for strong attention to detail and effective communication in fast-paced environments.
Professional with strong experience in customer service and loyalty programs, prepared to excel in results-driven environment. Demonstrates exceptional communication skills, team collaboration, and adaptability to evolving needs. Skilled in fostering relationships, resolving issues, and enhancing guest satisfaction. Known for reliability, integrity, and proactive approach to achieving goals.
Customer service professional well-versed in loyalty program management and guest relations. Proven ability to enhance player experiences and drive member retention through personalized service and effective communication. Known for fostering teamwork and adapting to dynamic needs, ensuring seamless operations and satisfied clientele.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Player's Club Representative
Choctaw Casino & Resort
Grant, OK
05.2024 - Current
- Managed customer inquiries and provided solutions to enhance guest experiences.
- Developed loyalty programs to increase member engagement and retention.
- Coordinated promotional events to drive participation and elevate brand awareness.
- Analyzed customer feedback to identify trends and improve service delivery.
- Maintained detailed records of player transactions, ensuring compliance with gaming regulations and internal policies.
- Collaborated with marketing team on targeted promotions and offers for specific player segments, driving revenue growth.
- Contributed to player retention efforts by identifying potential at-risk members and offering tailored incentives for continued play.
- Handled sensitive information discreetly while processing membership applications and maintaining strict confidentiality standards.
- Coordinated with other departments to resolve guest issues, demonstrating effective communication skills and teamwork.
- Assisted in organizing promotional events for Player''s Club members, contributing to increased member engagement.
- Assisted in tracking performance metrics related to Player''s Club program effectiveness and implementing improvements as needed.
- Participated in ongoing staff training sessions to stay current on industry trends and best practices in customer service.
- Supported casino operations during peak periods, helping maintain a positive atmosphere for all guests.
- Collaborated closely with casino hosts to ensure seamless communication, enabling prompt recognition and special treatment for VIP members.
Tax Preparer
TAX SPECIALIST
Paris, TX
01.2013 - Current
- Prepared and reviewed individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed financial data to identify deductions and credits, optimizing clients' tax liabilities.
- Educated clients on tax strategies to improve future financial decisions and compliance.
- Collaborated with cross-functional teams to streamline tax preparation processes, enhancing efficiency and accuracy.
- Implemented quality control measures to ensure accuracy in tax filings, reducing errors significantly.
- Researched current tax laws and regulations to provide updated advice to clients on potential impacts to their filings.
- Managed multiple client accounts simultaneously, delivering timely services while maintaining high standards of professionalism.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Identified potential audit red flags to minimize risk of IRS audits.
- Developed personalized tax strategies for clients, leading to optimized financial outcomes.
- Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.
Licensed Insurance Agent
Direct Auto Insurance
Paris, TX
09.2022 - 01.2024
- Developed tailored insurance solutions based on client needs and risk assessments.
- Educated clients on policy options, coverage details, and claims processes.
- Managed renewal processes to ensure timely updates and client retention.
- Collaborated with underwriting teams to assess applications and approve policies.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Material Control Clerk
Turner Industries Group L.L.C.
Paris, TX
10.2014 - 08.2021
- Collaborated with procurement team to streamline material sourcing procedures.
- Assisted with the development of standard operating procedures for Material Control Clerk duties, enhancing overall operational efficiency and consistency.
- Assisted with the training of new Material Control Clerks, sharing best practices for navigating warehouse management systems and executing daily tasks efficiently.
- Expedited order processing, ensuring accurate picking, packing, and shipping of materials to customers or internal departments.
- Coordinated material inventory management to ensure timely availability for production needs.
- Entered and maintained accurate data in company databases and spreadsheets.
- Processed high volumes of information while ensuring data integrity and consistency.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
High School Diploma -
PARIS HIGH SCHOOL
Paris, TXNo Degree -
Tyler Junior College
Troup, TXSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Calm under pressure
- Active listening
- Effective communication
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Teamwork skills
- Relationship building
- Customer relations
- Phone etiquette
- Microsoft office
- Call center experience
- Team building
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Customer relationship management
- Conflict resolution
- Goal setting
- Information gathering
- Market awareness
- Professionalism
- Issue and complaint resolution
- Interpersonal communication
- Account reconciliation
- Quality control
- Administrative and office support
- Resourcefulness
- MS office
- Complaint resolution
- Record keeping
- Time management abilities
- Continuous improvement
- Product and service sales
- Adaptability
- Quality assurance
- Billing procedures
- Professional telephone demeanor
- Written communication
- Project management
- Customer data confidentiality
- Customer retention
- Inbound call management
- Sales and upselling
- Policies and procedures adherence
- Order fulfillment
- Product sales
- Customer relationship management (CRM)
- Store maintenance
- Document and records management
- Emotional intelligence
- Professional demeanor
- Order processing
- Data management
- Process improvement
- Customer account management
- Sales expertise
- Customer service orientation
- Sales techniques
- Customer education
- Policy adherence
- Account management
- Upselling techniques
- Sales transactions
- Call documentation
- Transaction processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Certified TAX PREPARER, TAX SPECIALIST - JAN 2013-PRESENT
- Licensed INSURANCE AGENT - JULY 2022-PRESENT
Timeline
Player's Club Representative
Choctaw Casino & Resort
05.2024 - Current
Licensed Insurance Agent
Direct Auto Insurance
09.2022 - 01.2024
Material Control Clerk
Turner Industries Group L.L.C.
10.2014 - 08.2021
Tax Preparer
TAX SPECIALIST
01.2013 - Current
High School Diploma -
PARIS HIGH SCHOOL
No Degree -
Tyler Junior College
GRADUATED TEXAS SCHOLAR
Graduating as a Texas Scholar means, you exceed the number of credits required by the state of Texas to graduate. You participated in extra class your junior and senior year to recieve this reward along with a scholarship.