Ashley Peterson
Henderson ,NV
Summary
Dynamic Player's Club Representative at Klondike Casino with a proven track record in enhancing customer engagement through exceptional service and personalized recommendations. Skilled in cash transaction processing and adept at teamwork, I consistently foster a positive gaming environment while driving loyalty program participation. Committed to delivering outstanding guest experiences.
Overview
8
8
years of professional experience
Work History
Player's Club Representative
Klondike Casino
02.2022 - 10.2024
- Assisted players with club membership inquiries and benefits, ensuring exceptional customer service experiences.
- Educated guests on promotions, rewards, and loyalty programs to enhance engagement and retention.
- Processed player transactions efficiently using casino management systems, maintaining accuracy and attention to detail.
- Collaborated with team members to resolve guest concerns promptly, fostering a positive gaming environment.
- Monitored player activity to identify trends and provide personalized recommendations for enhanced engagement.
- Conducted outreach to new members, promoting club features and generating interest in loyalty offerings.
Cage Cashier
Klondike Casino
02.2022 - 10.2024
- Processed cash transactions accurately and efficiently to maintain smooth gaming operations.
- Assisted customers with inquiries and provided exceptional service to enhance guest experience.
- Monitored cash levels in gaming cages to ensure adequate funds for operational needs.
- Maintained cleanliness and organization of the cash handling area to promote safety standards.
Casino Cage Cashier
Silver Nugget Casino
06.2016 - 02.2022
- Processed cash transactions accurately and efficiently for high-volume casino operations.
- Managed customer inquiries, providing exceptional service to enhance guest experiences.
- Trained new staff on operational procedures and compliance standards to ensure accuracy.
- Monitored currency levels in the cage, coordinating with management to maintain optimal stock.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2005
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Player's Club Representative
Klondike Casino
02.2022 - 10.2024
Cage Cashier
Klondike Casino
02.2022 - 10.2024
Casino Cage Cashier
Silver Nugget Casino
06.2016 - 02.2022
High School Diploma -
Foothill High School