Hadleigh Opel
Muncie,IN
Summary
Dynamic leader with a proven track record at Navient Solutions and MOHELA, excelling in strategy development and cross-functional collaboration. Proficient in customer interaction and issue resolution, enhancing team productivity and customer satisfaction. Achieved monthly targets through effective coaching and performance improvement. Skilled in administrative support, blending hard and soft skills to drive results.
Overview
10
10
years of professional experience
Work History
Collections Team Lead
MOHELA
Muncie, IN
04.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Customer Resolution Specialist
Navient Solutions
Muncie, IN
10.2014 - 04.2018
- Recorded details of conversations, complaints and actions taken in proper systems.
- Identified and assessed customer's needs quickly and accurately.
- Collaborated with outside teams to resolve customer complaints and drive customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Wes-Del High School
Gaston, IN 06.2014
Skills
- Collaborate Cross-Functionally
- Customer Interaction
- Team Goals
- Issue and Complaint Resolution
- Administrative Support
- Agent Coaching
Timeline
Collections Team Lead
MOHELA
04.2018 - Current
Customer Resolution Specialist
Navient Solutions
10.2014 - 04.2018
High School Diploma -
Wes-Del High School