Summary
Overview
Work History
Education
Skills
Timeline
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Hadley Collins

Pittsburgh,PA

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. A personable and hardworking individual with a strong aptitude for demanding tasks and teamwork. Committed to delivering high-quality work and ensuring smooth operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

5
5
years of professional experience

Work History

Cashier

Dairy Queen
06.2020 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Increased sales of promotional items by informing customers about current offers.

Tax Preparer

Volunteer Income Tax Assistance (VITA) Program
Pittsburgh, PA
12.2024 - 04.2025
  • Assisted clients in preparing and filing federal, state, and local tax returns.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Researched complex tax issues in order to provide the most accurate advice for clients.
  • Provided exceptional customer service, addressing client concerns and questions promptly.

Education

Accounting And Supply Chain Management

University of Pittsburgh
Pittsburgh, PA
05.2026

Skills

  • Motivating teams
  • Ethical leadership
  • Microsoft Excel mastery
  • Adaptability and flexibility
  • Problem-solving aptitude
  • Patience and empathy
  • Customer service
  • Issue resolution

Timeline

Tax Preparer

Volunteer Income Tax Assistance (VITA) Program
12.2024 - 04.2025

Cashier

Dairy Queen
06.2020 - Current

Accounting And Supply Chain Management

University of Pittsburgh
Hadley Collins