Hadley Hanson
Sunshine Factory
Minneapolis,MN
2
Languages
8
years of professional experience
Organized, people.focused professional with experience spanning project and staff coordination, CRM and records management, training, and employee/customer relations. Skilled at managing competing priorities, resolving issues with sound judgement, and maintaining clear communication across teams and stakeholders.
Work History
Server/Assistant Manager
6 Years 5 Months- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on restaurant protocols and customer service excellence.
- Coordinated with kitchen staff to optimize food preparation and delivery times.
- Implemented inventory management systems to reduce waste and control costs.
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and encouraging repeat visits.
- Oversaw daily shift operations, ensuring adherence to health and safety regulations consistently.
Project Manager
6 Months- Coordinated cross-functional teams to enhance communication and streamline project workflows.
- Developed detailed project schedules, tracking progress against milestones and deliverables.
- Facilitated regular status meetings to update stakeholders on project developments and address concerns.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared meeting agendas and minutes, ensuring comprehensive documentation of discussions and decisions.
Brand Ambassador
1 Year 1 Month- Engaged fans through interactive promotions and events, enhancing brand visibility.
- Developed and executed marketing strategies to increase audience participation and loyalty.
- Provided feedback on fan interactions to refine promotional tactics and improve experiences.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Digital Marketing Internship
3 Months- Demonstrated self-motivation by consistently taking initiative on tasks.
- Skilled at working independently and collaboratively in a team environment.
- Worked independently on projects while also contributing to team efforts.
- Proven ability to learn quickly and adapt to new situations.
Beauty Sales Associate
1 Year 9 Months- Assisted customers with product selection and provided personalized recommendations to enhance shopping experience.
- Maintained visual merchandising standards to ensure appealing product displays and compliance with brand guidelines.
- Processed sales transactions accurately using point-of-sale systems, ensuring smooth checkout experiences for customers.
- Collaborated with team members to achieve sales goals and improve overall store performance through effective communication.
- Demonstrated product knowledge by educating customers on features and benefits of beauty products during interactions.
Education
Bachelor of Arts - Strategic Communications
Skills
Customer service management
Staff training and development
Task delegation
Staff schedule administration
Schedule management
Team collaboration
Cross-functional collaboration
Operational efficiency
Inventory control
Client relations
Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Project Manager
Gradient Financial Group
09.2025 - 03.2026Read More
Digital Marketing Internship
MASH Sports Performance
05.2023 - 08.2023Read More
Brand Ambassador
Bally Sports North (FanDuel)
12.2022 - 01.2024Read More
Server/Assistant Manager
Sunshine Factory
03.2020 - CurrentRead More
Beauty Sales Associate
Target
06.2018 - 03.2020Read More
University of Minnesota
Bachelor of Arts from Strategic Communications
Read More