HADLEY LAMOND, AFIS
New Hartford,CT
Summary
Experienced senior commercial lines account manager servicing middle/large market accounts. Specializing in builders risk programs, higher education and equine/commercial farm insurance sectors.
Overview
7
7
years of professional experience
Work History
Senior Client Advisor
Marsh Agency
Saddle Brook, New Jersey
06.2026 - Current
- Manage client relationships as primary contact, assessed risks, recommended solutions, analyzed exposures, and delivered top-level service to promote retention and cross-selling
- Wrote $200k in new business for Q3 2026 while servicing a $1M book of business
- Initiate and strategize renewals by negotiating terms, conditions, and premiums with underwriting
- Balance service and production duties in split role to ensure client satisfaction and operational efficiency
- Support producers on new business and prospective opportunities
Account Manager
Risk Strategies - Brown and Brown, Inc.
Boston, MA
05.2023 - 06.2026
- Managed middle/large accounts: initiated renewals, assessed risks, prepared insurance schedules, maintained data systems, supported executives, analyzed contracts for certificate issuance.
- Supported the Higher Education Team in renewing and servicing universities and colleges with a book value totaling $10M.
- Independently managed and serviced a $1M book of business specializing in equine and commercial farm operations.
- Managed rolling builder's risk program, with AE oversight, for universities.
- Assisted in placing and servicing stand-alone builder's risk policies for projects valued between $50M and $300M.
- Experience working on real estate development, waste and recycling, assisted living and non-profit accounts.
Equine Broker
Independent Contractor
Litchfield, CT
01.2020 - 04.2023
- Independent contractor offering professional equine services. Services include but are not limited to, sales and lease consulting, teaching and exercise riding.
- Negotiated and finalized 10+ Hunter/Jumper horse transactions per year using a robust industry network.
Skills
Technology/SOP Compliance
- Proficient with multiple agency management systems and committed to following company standard operating procedures
- Regularly sought out by other team members for guidance and advice
Collaborative Team Player
- Demonstrates effective communication and fosters positive teamwork, enhancing collaboration
Relationship Skills
- Valued and respected by key stakeholders - clients, carrier partners and team members
Self-Starter
- Takes initiative and works independently with minimal oversight necessary
- Innovative Always looking for ways to improve to processes and work more efficiently
Education
University of Connecticut 2016-2018
ACHIEVEMENTS
Rapid Certification Obtained
P&C license within 45 days, demonstrating rapid professional certification.
Business Process Improvement
Built multiple procedures and templates to improve workflows and service accounts more efficiently.
Accelerated Career Growth
Promoted to Account Manager within one year and Senior Client Advisor within 3 years.
Timeline
Senior Client Advisor
Marsh Agency
06.2026 - Current
Account Manager
Risk Strategies - Brown and Brown, Inc.
05.2023 - 06.2026
Equine Broker
Independent Contractor
01.2020 - 04.2023