Hadrian Phillips
AWS Dedicated Cloud Engineer
Denver,CO
Summary
- 11+ years of IT experience out of which more than ten years as an Oracle DBA & Systems Administrator. ORACLE DBA on Window-NT / SUN Solaris / Redhat Linux with OS Administration. Solely responsible for planning, installation & maintenance of Oracle Fail Safe 3.X on Microsoft clusters server configuration. Worked in 24x7 production environment. Responsible for more than 900 databases on Sun Solaris / AIX / Linux / HP UNIX database servers. Responsible for creating Development & Test database from production environment. Coordinated data refreshing as and when required. Strong experience in Oracle 9i, 10g & 11g Database Architecture and Administration. Planning for Logical & Physical databases in production server. Strong experience in ORACLE Database Administration including design of database, planning/implementing backup/recovery strategies & Performance tuning (including block level & kernel parameter). Capacity Planning, space utilization and Data modeling & designing using Erwin. ETL package for Data loading and Extraction. Proficient in monitoring and optimizing the performance of the Database. Experience in enabling TCP/IP network and managing SQL
- NET connectivity. Programming skills in PL/SQL, Stored procedures, Packages and Triggers, BASH, Python. UNIX Shell programming (BASH), Perl scripting, UNIX system administration, RAID configuration, TCP/IP, NFS, DNS, NIS setup and administration. Migrated the Oracle Production database from 9i to 10G, 10g to 11g. Worked on setting up of Standby Database, Oracle Replication & Parallel servers in Production environment. Responsible for housekeeping activities like space management, OS auditing, maintenance of user accounts and groups. Scheduling jobs using Crontab, Administering (creating, mount / unmount, file system integrity, backup/restore) the file systems. Assisting in router configuration & networking troubleshooting.
Overview
20
20
years of professional experience
2014
2014
years of post-secondary education
6
6
Certifications
Work History
AWS Dedicated Cloud Engineer
Amazon
01.2023 - Current
- Used metrics to monitor application and infrastructure performance.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Automated routine tasks, freeing up team members to focus on more complex issues and innovation.
- Created proofs of concept for innovative new solutions.
- Estimated work hours and tracked progress using Scrum methodology.
- Proved successful working within tight deadlines and a fast-paced environment.
- Preserved system documentation accuracy via regular data updates and graphical refreshes.
- Participated in on-call rotations, providing prompt response to critical incidents affecting production environments.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
Cyber Systems Operations Specialist
Colorado Air National Guard
02.2023 - Current
- Increased system reliability by proactively monitoring performance metrics and resolving issues before they escalated.
- Provided technical support to end-users, addressing concerns promptly while maintaining a high level of customer satisfaction.
- Participated in disaster recovery exercises, contributing to the development of robust contingency plans.
- Optimized system performance by conducting routine maintenance and implementing software updates.
- Created comprehensive documentation to support end-user training on new systems and procedures.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Automated Logistical Specialist
U.S. Army
01.2019 - 01.2023
- Worked as a part of a team to install, configure and re-image GCSS Army laptops for the entire 2nd Brigade, 4ID
- Provided support and helped with setting up and troubleshooting for VSAT (very small aperture terminal) communication systems for all the companies in the entire brigade
- Provided technical support for network services, printers and VoIP phones connected to the VSAT communication systems
- Worked with the team that was responsible for the maintenance, configuration, and reliable operation of computer systems connected to the VSAT systems
- Configured a network monitoring tool (WhatsUp Gold) to monitor all the VSAT systems in the brigade using the SNMP protocol
- Performed daily functions including receiving, unloading, unpacking, visually inspecting, counting, segregating, and processing incoming freight into the automated supply system
- Maintained records and evaluated quantities received
- Administered inventory management, storage and preservation
- Prepared end of day reports for the Issue Section
- Managed the receipt, storage and issuance of supplies and equipment to seven battalions
Systems Administrator and Oracle DBA
The Home Insurance Co.
03.2011 - 03.2018
- Install, configure and support Windows Servers
- Administer and manage Active Directory, Group Policies, shared drives and file permissions
- Configure IIS, FTP, RDP, SSL Certificate, Print Server, DNS and DHCP
- Actively supported 100+ Windows 7 and Windows 10 Workstations and 30+ virtual and physical Windows 2008 R2 Servers at 2 locations with the latest security updates and patches for the OS and applications
- Monitor ticketing system for new tickets and work-items and update existing tickets
- Automated patches deployment and inventory management using Ivanti LANdesk Management Suite
- Implemented desktop deployment process using FOG on Ubuntu
- Experience in with Virtualization technologies like installing, configuring, VMware vSphere
- Creation, management, administration and maintenance of virtual servers and clients
- Created clones and templates of Virtual Machines
- Deploying VMs through Templates
- Managing and monitoring the ESXi hosts and clusters in vCenter
- Created and Managed DataStores on ESXi servers
- Performed P2V, V2V migration using VMware Converter
- Configured VM backup solutions using CA Arcserve
- Troubleshoot hardware issues on IBM Blade servers
- Managing Citrix Xenapp 6.5 and 7.5
- Install and publish applications in Citrix, assign permissions
- Performed day to day DBA activities such as monitoring SQL Server and Oracle 11g health, job status, addressing user requirements
- Configured and Installed ORACLE 10g & 11g software on Solaris 10 Servers
- Installed and configured Oracle Portal 11g and Oracle Discoverer 11g
- Created Single Sign On enabled Portal to display reports from Oracle Discoverer
- Developed Shell Scripts and SQL scripts to carry out routine checks on databases and perform various tasks on the database
- Analyzing the Automatic Database Diagnostic Monitor Reports from various Databases in various time intervals, creating BASELINE and monitoring performance metrics of Databases WORKLOAD
- Performed Export and Import of SQL SERVER databases
Technical Support Specialist - Team Lead
Dell International Services
09.2008 - 08.2009
- SME for a team of 12 technicians
- Auditing team's calls to validate technical solutions provided
- Monitor performance, provide feedback and coaching of staff to improve performance
- Took ownership of support tickets that were escalated by the team
- Follow-up on support tickets that were not one-call resolution
- Reviewed / Approved dispatches and service calls that were set up by team and modified them if needed
- Coordinated service calls with field technicians
- Created MIS reports for team managers
Technical Support Specialist
Dell International Services
09.2008 - 08.2009
- Provide technical support over the phone, troubleshooting hardware and software issues on Windows computers and printers
- Hardware and Dell branded software troubleshooting
- Operating system installation and troubleshooting
- Tracking support ticket in CRM
- Escalate support request as needed
- Follow-up with customers to assure satisfaction after a service call
Technical Help Desk (Global)
HSBC Data Processing India Pvt. Ltd
06.2005 - 08.2008
- Verified identity of internal customers
- Provide phone and help-desk support for local and off-site employees
- Escalate service tickets to appropriate service team
- Assisted internal customers with hardware, software and networking issues
- Follow up on open tickets
Education
Masters of Science - Computer Science
UoNA
Fairfax, VASkills
Server maintenance
Automation tools
Backup and recovery
Capacity planning
Network administration
Operating systems expertise
Virtualization technologies
Disaster recovery planning
Server management
Troubleshooting skills
System administration
Project management
System upgrades
LOADERSQLPLUSQUEST TOADOEMOperating SystemsUnixSolaris 10Redhat LinuxWindows NTWindows XPWindows 2008Windows 2008 R2Windows 2012Windows 7Windows 10LanguagesSQLPL/SQLBashPowershellPythonAdmin ToolsIvanti Landesk management SuiteMicrosoft SCCM 2012Other ToolsMicrosoft Dynamics 2010Serena PVCSCertification
CompTIA Server+ ce
Awards
- Division Soldier of the Week, Ft Carson, 4th Infantry Division, 09/2019, Awarded for creating a mobile app to simplify and decrease the time taken for the sorting process in the Issue section of a Unit Supply Support Activity Facility.
- III Corps Soldier of the Week, III Corps and Ft Hood, TX, 09/2019, Awarded for creating a mobile app to simplify and decrease the time taken for the sorting process in the Issue section of a Unit Supply Support Activity Facility.
- Honor graduate, Ft Lee, VA, 07/2019, Awarded Honor graduate for scoring above 98% on all tests.
Timeline
Cyber Systems Operations Specialist
Colorado Air National Guard
02.2023 - Current
AWS Dedicated Cloud Engineer
Amazon
01.2023 - Current
Automated Logistical Specialist
U.S. Army
01.2019 - 01.2023
Systems Administrator and Oracle DBA
The Home Insurance Co.
03.2011 - 03.2018
Technical Support Specialist - Team Lead
Dell International Services
09.2008 - 08.2009
Technical Support Specialist
Dell International Services
09.2008 - 08.2009
Technical Help Desk (Global)
HSBC Data Processing India Pvt. Ltd
06.2005 - 08.2008
Masters of Science - Computer Science
UoNA