Haedi-Marie Reid
Port Saint Lucie
Summary
Friendly and adaptable, with natural ability to communicate effectively and build rapport. Possesses solid understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to team success.
Overview
10
10
years of professional experience
Work History
Customer Service Staff Member
Publix
04.2015 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
Delivery Driver
Amazon
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Education
High School Diploma -
Santaluces Community High School
Lantana Fl05-2019
Skills
- Positive attitude
- Customer assistance
- Multitasking and organization
- Store maintenance
- Customer focus
- Assertiveness
- Complaint handling
- Work ethic and integrity
- Patience and empathy
- Teamwork and collaboration
Timeline
Delivery Driver
Amazon
08.2024 - Current
Customer Service Staff Member
Publix
04.2015 - Current
High School Diploma -
Santaluces Community High School
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