Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paris Mcelrath

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix
01.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Cross-trained and provided backup support for organizational leadership.

Online Personal Shopper

Walmart
08.2019 - 09.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Cosmetology School - Cosmetology

Aveda Arts & Sciences Institute
Atlanta, GA
01.2021

High School Diploma -

Douglas County High School
Douglasville, GA
05.2019

Skills

  • Assertiveness
  • Customer Focus
  • Complaint Handling
  • Effective Communication
  • Active Listening
  • Multitasking
  • Positive Attitude

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Staff Member

Publix
01.2023 - Current

Online Personal Shopper

Walmart
08.2019 - 09.2022

Cosmetology School - Cosmetology

Aveda Arts & Sciences Institute

High School Diploma -

Douglas County High School
Paris Mcelrath