Kyndall Brewer
Lakeland,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix Supermarkets Store
5375 North Socrum Loop Rd, Lakeland. FL, 33809
05.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Marketing Major W/ Minor in Sports Business Mgmt
Florida Southern College
111 Lake Hollingsworth Dr. Lakeland, FL05.2026
High School Diploma -
McKeel Academy of Technology
1810 W Parker St. Lakeland, FL, 3381505.2022
Skills
- Assertiveness
- CRM Software
- Customer Service
- Microsoft Office Suite
- Microsoft PowerPoint
- Critical Thinking
- Complaint Handling
- Money handling abilities
Languages
English
Timeline
Customer Service Staff Member
Publix Supermarkets Store
05.2021 - Current
Bachelor of Science - Marketing Major W/ Minor in Sports Business Mgmt
Florida Southern College
High School Diploma -
McKeel Academy of Technology