Emma Rodriguez
Tallahassee,FL
Summary
Dedicated customer service staff member with proven skills in conflict mediation and complaint handling. Committed to enhancing service efficiency and building strong customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
Tallahassee, FL
12.2025 - Current
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new staff on company policies and customer interaction protocols.
- Managed inventory levels, ensuring product availability and organization on shelves.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Utilized point-of-sale systems for accurate transaction processing and cash handling.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
Assistant Manager
Dunkin' Donuts
Jacksonville, FL
09.2021 - 09.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new staff on company policies and operational procedures.
- Counted cash drawers and safe daily.
- Coordinated scheduling to align staffing with peak business hours, enhancing service efficiency.
- Handled truck orders and inventory.
Education
Bachelor of Arts - Hospitality Management
Florida State University
Tallahassee, FL05.2027
Associate of Arts - Business Management
Tallahassee State College
Tallahassee, FL12.2025
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Customer relations
- Conflict mediation
- Time management
- Team collaboration
Certification
Certified Guest Service Professional given by the AHLA
Timeline
Customer Service Staff Member
Publix
12.2025 - Current
Assistant Manager
Dunkin' Donuts
09.2021 - 09.2025
Bachelor of Arts - Hospitality Management
Florida State University
Associate of Arts - Business Management
Tallahassee State College