LaToya Turner
Montgomery,AL
Summary
Results-driven manager with a background in customer service and operations. Skilled in training team members, implementing process improvements, and ensuring compliance with standards. Committed to enhancing customer experiences and optimizing workflow efficiency. Dedicated customer service professional with expertise in complaint handling, problem resolution, and fostering rapport. Proven track record in enhancing customer satisfaction and streamlining operations.
Overview
20
20
years of professional experience
Work History
Customer Service Staff Member
Publix Super Markets Inc
Montgomery, AL
09.2014 - Current
- Provided exceptional customer assistance, resolving inquiries and enhancing overall shopping experience.
- Trained new staff in operational procedures, promoting adherence to company standards and policies.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Managed inventory levels, ensuring product availability while minimizing stock discrepancies.
- Collaborated with team members to implement promotional displays, increasing sales of featured products.
- Addressed customer complaints promptly, fostering positive relationships and repeat business opportunities.
Manager
Gas Express/Circle K
Montgomery, AL
01.2023 - 02.2026
- Oversee daily operations, ensuring compliance with safety and regulatory standards.
- Manage inventory levels, optimizing stock management for cost efficiency.
- Train and mentor team members to enhance performance and service quality.
- Implement process improvements, reducing operational delays and increasing workflow efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Kwik Shop/ Shell Gas Station
Montgomery, AL
11.2005 - 12.2022
- Develop staff schedules, balancing labor needs with customer demand effectively.
- Analyze sales data to identify trends and inform strategic decision-making processes.
- Collaborate with vendors to negotiate contracts, improving terms and supplier relationships.
- Lead initiatives aimed at enhancing customer satisfaction through service excellence strategies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Accounting And Finance
Alabama State University
Montgomery, AL05-1999
Skills
- CRM software
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Problem resolution
- Document control
- Coordination
- Recordkeeping strengths
- Multi-line phone talent
- Building rapport
- Order fulfillment
- Customer relations
- Documentation
- Payment processing
- Key stakeholder relationship building
- De-escalation techniques
- Order processing
- Follow-up skills
- Product promotion
- Sales closing
- Travel planning
Timeline
Manager
Gas Express/Circle K
01.2023 - 02.2026
Customer Service Staff Member
Publix Super Markets Inc
09.2014 - Current
Manager
Kwik Shop/ Shell Gas Station
11.2005 - 12.2022
Accounting And Finance
Alabama State University