Jedediah Ranglin
Deltona
Summary
Proactive and results-oriented professional with extensive experience at Publix, excelling in customer service and complaint resolution. Demonstrated ability to enhance customer satisfaction through effective communication and CRM software proficiency. Achieved a significant reduction in customer wait times. Skilled in both team collaboration and leadership, ensuring high-quality support and service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
Work History
Customer Service Staff Member
Publix
08.2023 - Current
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2023
Skills
- CRM software
- Complaint handling
- Complaint resolution
- Account updating
- Scheduling
- Punctuality and reliability
- Refund management
- Retail store support
- Retail sales customer service
- Live broadcasting
- Audio production
- Graphics design
- Passenger transportation
- Delivery pickup
Accomplishments
One of my greatest accomplishments, I would say, is that I managed to obtain my driver’s permit, license, and own a car within a year.
In my recent job, I started as a bagger and then moved up to a cashier in two months. After that, I was promoted to a customer service staff position two months later.
Timeline
Customer Service Staff Member
Publix
08.2023 - Current
High School Diploma -
Colonial High School