Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Trejon Monereau

Coral Springs,FL

Summary

Adept at elevating customer experiences, I honed my skills in complaint resolution and customer consulting at Publix, where my assertive approach and dedication to service excellence significantly enhanced customer satisfaction. My ability to lead and adapt within team environments, coupled with a track record of surpassing service goals, underscores my commitment to delivering outstanding results.

Overview

7
7
years of professional experience

Work History

Customer Service Staff Member

Publix
Coconut Creek, FL
06.2022 - Current
  • Processed returns efficiently and effectively according to company policy.
  • Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Recognized potential security risks or fraudulent activity within the store during shifts.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Developed strong relationships with repeat customers by providing excellent customer service on each visit.

Camp Counselor

Head Start Preschool
North Lauderdale , FL
08.2018 - 03.2019
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Education

Associate of Arts - Multimedia

Broward College
Fort Lauderdale, FL
12-2024

Bachelor of Arts - Multimedia

Florida Atlantic University
Boca Raton, FL

Skills

  • Assertiveness
  • Complaint handling
  • Customer focus
  • Complaint resolution
  • Promotional support
  • Customer consulting
  • Courteous demeanor
  • Adaptive team player
  • Customer service
  • Customer satisfaction measurement
  • Department leadership

Interests

  • I am currently enrolled to Florida Atlantic University as a multimedia major. I'm working towards becoming a videographer/photographer after college and I am currently looking for some experience.

Timeline

Customer Service Staff Member

Publix
06.2022 - Current

Camp Counselor

Head Start Preschool
08.2018 - 03.2019

Associate of Arts - Multimedia

Broward College

Bachelor of Arts - Multimedia

Florida Atlantic University

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