Alysa Nall
Bradenton
Summary
Dedicated customer service staff member with experience in resolving inquiries and escalated concerns. Strong critical thinking and communication skills enhance customer relations and promote effective team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
Bradenton, FL
04.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer experiences.
- Trained new staff on customer service protocols and best practices.
- Handled escalated customer concerns, providing effective solutions promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Daycare Teacher's Assistant
A Readiness Learning Academy
Bradenton, FL
03.2022 - 03.2023
- Assisted lead teacher in implementing daily lesson plans and activities for diverse age groups.
- Supported classroom management by maintaining a safe and engaging environment for children.
- Collaborated with parents to provide updates on child development and progress.
- Facilitated small group activities, enhancing social skills and teamwork among students.
Education
Associate of Arts -
State College of Florida
Bradenton, FL05-2027
Skills
- Assertiveness
- Professional telephone demeanor
- Complaint handling
- Critical thinking
- Customer relations
- Microsoft Excel
- Customer service
Timeline
Customer Service Staff Member
Publix
04.2023 - Current
Daycare Teacher's Assistant
A Readiness Learning Academy
03.2022 - 03.2023
Associate of Arts -
State College of Florida