Haelee Ybanez-Morisawa
Honolulu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Roller
Sweet Creams
06.2022 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving ice cream rolls with attention to detail and presentation.
- Boosted team productivity by maintaining a clean and organized work environment, ensuring all tools were readily available.
- Delivered exceptional customer service through friendly interactions and prompt responses to inquiries or concerns.
- Assisted in training new staff members on how to use machines correctly
Counter
Zippy's
09.2023 - Current
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Server
Ka'Ikena KCC Culinary Arts Restaurant
01.2024 - 03.2024
- Greeted and seated guests in a professional and friendly manner, providing personalized recommendations and accommodating special requests
- Received positive feedback and accolades from guests for outstanding customer service, attention to detail, and ability to anticipate their needs
- Provided excellent customer service to ensure satisfaction
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Ka'Ikena KCC Culinary Arts Restaurant
01.2024 - 03.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Greeted customers in a friendly courteous manner upon arrival at the restaurant.
- Manager the seating of guests efficiently, ensuring a smooth flow of service
- Maintained cleanliness and organization at the host stand
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
Education
High School Diploma -
Roosevelt High School
1120 Nehoa St, Honolulu, HI 9682205.2023
Skills
- Time Management
- Cash Handling
- Customer Service
- Quick and Efficient Learner
- Fast Pace
Certification
- Federal of Dining Room Professionals - Certificate of Dining Room Associate (DRA) - [02/29/24]
References
Melissa Rizzo, Sweet Creams [Manager]
Phone: (808)781-6333
Aaron Chau, Ka'Ikena [Professor]
Email: achau@hawaii.edu
Kimi Nakashima, Zippy's [Store Manager]
Email: knakashima@zippys.com
Leialoha Arcangel, Zippy's [Assistant Manager]
Phone: (808)220-2348
Email: larcangel@zippys.com
Timeline
Server
Ka'Ikena KCC Culinary Arts Restaurant
01.2024 - 03.2024
Restaurant Hostess
Ka'Ikena KCC Culinary Arts Restaurant
01.2024 - 03.2024
Counter
Zippy's
09.2023 - Current
Ice Cream Roller
Sweet Creams
06.2022 - 09.2023
High School Diploma -
Roosevelt High School
- Federal of Dining Room Professionals - Certificate of Dining Room Associate (DRA) - [02/29/24]
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