Haeleigh Lollis
Piedmont,SC
Summary
With a proven track record at Prisma Health Upstate, I excel in specimen handling and enhancing patient experiences through compassionate care. My background spans phlebotomy to customer service, demonstrating adaptability and a patient-focused approach. Achievements include streamlining sample processing for efficiency and fostering positive relationships, underscoring my commitment to healthcare excellence and teamwork.
Offering strong foundation in healthcare principles and dedication to patient well-being, ready to learn and grow in medical environment. Delivers ability to understand and apply safety protocols and patient interaction techniques. Ready to use and develop skills in Certified medical assisting role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Prisma Health Upstate
07.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Organized daily work based on collection priority.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Lab Technician
New Horizon Family Health Services
09.2021 - 07.2022
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Member Specialist
Walmart Corporation Sams Club
11.2020 - 09.2021
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
Head Cashier
Sprouts Farmers Market Inc, Grocery
10.2019 - 11.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Senior Lifeguard
Greenville County Parks and Rec
05.2016 - 09.2019
- Enhanced team collaboration, fostering a positive work environment through active listening and conflict resolution techniques.
- Assisted in budget planning by monitoring supply costs and making informed recommendations on purchasing decisions.
- Coordinated schedules, effectively managing a team of 10+ lifeguards for optimal coverage during peak hours.
- Reduced response time to emergencies with regular training sessions for lifeguard staff.
- Maintained accurate records of pool usage, chemical levels, incident reports, and equipment inventory for efficient operations management.
- Implemented water safety education programs for community members, increasing awareness of swimmer responsibility and reducing the number of incidents at the facility.
- Managed emergency situations with professionalism and efficiency, coordinating resources and personnel to address incidents quickly and minimize risk to swimmers or staff.
- Developed comprehensive training programs, incorporating industry best practices for water safety and emergency response.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT01-2027
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2018
Skills
- Specimen handling
- Customer service
- Patient scheduling
- HIPAA compliance
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy techniques
- Immunization administration
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Phlebotomist
Prisma Health Upstate
07.2022 - Current
Lab Technician
New Horizon Family Health Services
09.2021 - 07.2022
Member Specialist
Walmart Corporation Sams Club
11.2020 - 09.2021
Head Cashier
Sprouts Farmers Market Inc, Grocery
10.2019 - 11.2020
Senior Lifeguard
Greenville County Parks and Rec
05.2016 - 09.2019
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Bachelor of Arts - Education
Western Governors University
High School Diploma -
Hillcrest High School
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