Summary
Overview
Work History
Education
Skills
Timeline

Susan Lueck

Waterford,WI

Summary

Dedicated phlebotomist with expertise in venipuncture and patient care, previously at Examone/620. Enhanced patient experiences through compassionate communication and efficient specimen handling, contributing to improved testing turnaround times. Proven ability to collaborate effectively with teams while maintaining strict HIPAA compliance and ensuring quality control in all procedures.

Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.

Overview

2026
2026
years of professional experience

Work History

Phlebotomist

Examone/620
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Executed accurate specimen management techniques for timely testing results.
  • Centrifuged blood samples as outlined in clinical protocols.

Biometric Screener

Examone/620
  • Provided top-notch customer service while answering questions about the screening process and explaining results to clients postscreening.
  • Measured BMI and body fat percentage using hand-held devices.
  • Maintained participant and specimen information logs.
  • Helped develop a comprehensive training program for new biometric screeners, ensuring consistent performance across the team.

Life Insurance Examiner

Examone/620
03.2000 - Current
  • Implemented best-practice solutions for complex cases based on thorough research and understanding of relevant regulations.
  • Provided exceptional customer service by responding promptly to inquiries from clients or their representatives regarding the application process or status updates.
  • Participated in ongoing training sessions to stay current on industry developments and maintain a high level of expertise in the field.
  • Improved claim processing time by efficiently conducting in-depth examinations of medical records and financial statements.
  • Maintained up-to-date knowledge of industry regulations and changes, ensuring compliance during examinations.

Examiner

Hooper Holmes
03.1990 - 03.2019
  • Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
  • Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
  • Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
  • Monitored students during tests.
  • Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.

Education

General -

South Division High, Milwaukee, WI
06.1976

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Capillary puncture
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Recording data
  • Patient preparation
  • Quality control guidelines
  • Sample storage
  • Geriatric phlebotomy
  • Hemoglobin testing
  • Health education
  • Quality assurance
  • Medical records maintenance
  • Staff management
  • Diagnostic testing
  • Health and safety
  • Technical troubleshooting
  • Emergency response training
  • Patient assessment
  • Regulatory compliance
  • On-site testing
  • Venipuncture and capillary puncture
  • Proper labeling
  • Sanitation and sterilization
  • EMR recordkeeping
  • Specimen collection and storage
  • Blood collection
  • Communication
  • Sample labeling
  • Medical records handling
  • Multi-sample collection
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Organizational skills
  • Specimen collection
  • Butterfly venipuncture
  • Excellent communication
  • Phlebotomy technician (PT)
  • Finger stick method
  • Problem-solving
  • Sample processing
  • Decision-making
  • Task prioritization
  • Phlebotomy technician
  • Team leader
  • Goal minded
  • Glucose screening
  • Staff collaboration
  • Workload management
  • Appointment scheduling

Timeline

Life Insurance Examiner - Examone/620
03.2000 - Current
Examiner - Hooper Holmes
03.1990 - 03.2019
Phlebotomist - Examone/620
Biometric Screener - Examone/620
South Division High - General,

Similar Profiles

CREATE PROFILE
Susan Lueck