Haeri Deluco
Lewisville
Summary
A solution-oriented and results-driven global business professional with 18+ years of experience in project management, supply chain management, and operation excellence. A hyper-organized project manager with great attention to detail, high learning agility, excellent time management, and clear communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Global Product Manager
Hilti North America, TX
03.2022 - Current
- Serve and act as the key bridge between Global Business Unit and Product Management team in Market Organization.
- Function as a regional marketing expert in executing successful TTMs (Time to Money; new product development) by managing key deliverables and achieving various milestones until product launch.
- Conduct customer meetings in field and office for Customer Acceptance Test, Customer Satisfaction Interviews, and Job Site Systems Test to define customers’ needs and validate system requirements.
- Actively participate in interdisciplinary teams for the development of new technologies and innovative products and ensure target alignments.
- Strategize and develop marketing gameplan with lead markets and create a comprehensive marketing communication package for both internal and external stakeholders.
Façade Project Manager
Hilti North America, TX
03.2020 - 02.2022
- Developed standard operating procedures for Façade project management and increased competence.
- Provided end to end project management service for key Façade customers and received consistent positive feedback.
- Worked cross-functionally with Strategic Business Developers, back-office Engineering, and Project Business Logistics for successful project execution.
- Managed responsibilities for forecasting, risk management, status reporting, change management and project execution with 94% success rate and stakeholder satisfaction.
- Established 3rd party supplier management and implemented an effective communication channel for internal and external stakeholders to maintain efficient project management.
PMO Fulfillment & Execution Specialist
Hilti North America, TX
04.2018 - 02.2020
- Led multiple projects cross-functionally among Production team, engineering, logistics, legal, credit, transportation, and sales team to ensure project deliverables are met.
- Performed complex projects for Installation Systems, Hilti Anchor Channels, Firestop products and Bulk orders ($1.6M in a single month of April 2019).
- Reviewed project specifications/drawings, contract terms and conditions to understand scope of work required; ensured Hilti compliance during execution of work.
- Collaborated with customers, sales team, and other stakeholders to minimize the impact of change requests.
- Developed standard operating procedures and training documents for new team members, and improved onboarding process.
Buyer / Planner
Macadamia Beauty LLC, TX
07.2015 - 04.2018
- Responsible for planning, managing and overseeing portfolio of 4 Brands, 150+ active SKUs, and 50+ promotional items.
- Produced and analyzed weekly reports of 200+ POs to meet production targets and reduce lead time.
- Processed receipt of FG and components with 99% accuracy and maintained inventory reconciliation.
- Built and maintained positive vendor relationships and conducted weekly meetings for new product launch timing and ongoing demand.
Import Customer Service Supervisor
Hyundai America Shipping Agency, Inc., TX
07.2014 - 06.2015
- Assisted in establishing a new service center in the region.
- Successfully led a team of 5 import customer service representatives with 300+ daily call volume to maximize efficiency.
- Oversaw and troubleshot import cargo releases of 2K+ TEUs weekly and handled escalations in critical matters.
- Monitored cargo for US CBP exams and holds, supervised transfers until final releases.
Education
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas – Naveen Jindal School of Management
Richardson, TXSkills
- Project Management
- Construction Management
- Strategic planning and Execution
- Logistics & Supply Chain operations
- Inventory & warehouse Management
- Account development & management
- Business process Improvement
- Prioritization & execution
- Stakeholder Management
- Global Marketing Management
- Product vision & portfolio Management
- Multi-channel marketing & communication strategy
Certification
PMP (Project Management Professional) certification 2020
Languages
Korean
Native or Bilingual
Timeline
Global Product Manager
Hilti North America, TX
03.2022 - Current
Façade Project Manager
Hilti North America, TX
03.2020 - 02.2022
PMO Fulfillment & Execution Specialist
Hilti North America, TX
04.2018 - 02.2020
Buyer / Planner
Macadamia Beauty LLC, TX
07.2015 - 04.2018
Import Customer Service Supervisor
Hyundai America Shipping Agency, Inc., TX
07.2014 - 06.2015
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas – Naveen Jindal School of Management
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