Haeri Deluco
Lewisville
Summary
A solution-oriented and results-driven global business professional with 18+ years of experience in project management, supply chain management, and operation excellence. A hyper-organized project manager with great attention to detail, high learning agility, excellent time management, and clear communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Global Product Manager
Hilti North America, TX
Plano, TX
03.2022 - Current
- Serve and act as the key bridge between Global Business Unit and Product Management team in Market Organization.
- Function as a regional marketing expert in executing successful TTMs (Time to Money; new product development) by managing key deliverables and achieving various milestones until product launch.
- Conduct customer meetings in field and office for Customer Acceptance Test, Customer Satisfaction Interviews, and Job Site Systems Test to define customers’ needs and validate system requirements.
- Actively participate in interdisciplinary teams for the development of new technologies and innovative products and ensure target alignments.
- Strategize and develop marketing gameplan with lead markets and create a comprehensive marketing communication package for both internal and external stakeholders.
Façade Project Manager
Hilti North America, TX
Plano, TX
03.2020 - 02.2022
- Developed standard operating procedures for Façade project management and increased competence.
- Provided end to end project management service for key Façade customers and received consistent positive feedback.
- Worked cross-functionally with Strategic Business Developers, back-office Engineering, and Project Business Logistics for successful project execution.
- Managed responsibilities for forecasting, risk management, status reporting, change management and project execution with 94% success rate and stakeholder satisfaction.
- Established 3rd party supplier management and implemented an effective communication channel for internal and external stakeholders to maintain efficient project management.
PMO Fulfillment & Execution Specialist
Hilti North America, TX
Plano, TX
04.2018 - 02.2020
- Led multiple projects cross-functionally among Production team, engineering, logistics, legal, credit, transportation, and sales team to ensure project deliverables are met.
- Performed complex projects for Installation Systems, Hilti Anchor Channels, Firestop products and Bulk orders ($1.6M in a single month of April 2019).
- Reviewed project specifications/drawings, contract terms and conditions to understand scope of work required; ensured Hilti compliance during execution of work.
- Collaborated with customers, sales team, and other stakeholders to minimize the impact of change requests.
- Developed standard operating procedures and training documents for new team members, and improved onboarding process.
Buyer / Planner
Macadamia Beauty LLC, TX
Plano, TX
07.2015 - 04.2018
- Responsible for planning, managing and overseeing portfolio of 4 Brands, 150+ active SKUs, and 50+ promotional items.
- Produced and analyzed weekly reports of 200+ POs to meet production targets and reduce lead time.
- Processed receipt of FG and components with 99% accuracy and maintained inventory reconciliation.
- Built and maintained positive vendor relationships and conducted weekly meetings for new product launch timing and ongoing demand.
Import Customer Service Supervisor
Hyundai America Shipping Agency, Inc., TX
Farmers Branch, TX
07.2014 - 06.2015
- Assisted in establishing a new service center in the region.
- Successfully led a team of 5 import customer service representatives with 300+ daily call volume to maximize efficiency.
- Oversaw and troubleshot import cargo releases of 2K+ TEUs weekly and handled escalations in critical matters.
- Monitored cargo for US CBP exams and holds, supervised transfers until final releases.
Education
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas – Naveen Jindal School of Management
Richardson, TXSkills
- Project Management
- Construction Management
- Strategic planning and Execution
- Logistics & Supply Chain operations
- Inventory & warehouse Management
- Account development & management
- Business process Improvement
- Prioritization & execution
- Stakeholder Management
- Global Marketing Management
- Product vision & portfolio Management
- Multi-channel marketing & communication strategy
Certification
PMP (Project Management Professional) certification 2020
Languages
Korean
Native or Bilingual
Timeline
Global Product Manager
Hilti North America, TX
03.2022 - Current
Façade Project Manager
Hilti North America, TX
03.2020 - 02.2022
PMO Fulfillment & Execution Specialist
Hilti North America, TX
04.2018 - 02.2020
Buyer / Planner
Macadamia Beauty LLC, TX
07.2015 - 04.2018
Import Customer Service Supervisor
Hyundai America Shipping Agency, Inc., TX
07.2014 - 06.2015
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas – Naveen Jindal School of Management