Hafsa Aden Mohamud
Nairobi,Kenya
Summary
Results-oriented professional with experience in program management, systems administration, and organizational support, now transitioning into a communications role in diverse sectors. Skilled in translating program activities and impact into clear, compelling messages for diverse stakeholders. Strong organizational, digital, and coordination skills, with a passion for supporting mission-driven work through effective communication, storytelling, and stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Communication and Operations Manager
Frontier Living
10.2023 - Current
- Led internal and external communications, ensuring clear, professional, and consistent messaging across all channels
- Managed company-wide communications, including official emails, notices, and client correspondence
- Handled client management, serving as a key point of contact and maintaining strong professional relationships
- Oversaw systems management to support smooth operational workflows and accurate information sharing
- Supervised and coordinated a team of 5 staff members, providing guidance, task allocation, and performance follow-up
- Prepared and submitted weekly operational and performance reports to management
- Managed weekly billing processes, ensuring accuracy, timeliness, and proper documentation
- Maintained and organized company email systems and communication records
- Supported leadership with communication strategy, reporting, and day-to-day administrative coordination
Field Supervisor
Somali Women Vision
05.2023 - 09.2023
- Meet with beneficiaries to resolve issues and build productive relationships.
- Plan and schedule field activities according to set timelines and orders of operations.
- Keep teams on task to complete milestones on time.
- Evaluate performance and progress, and make proactive adjustments.
- Complete site checks and leverage computerized applications to document and record findings.
Project Manager
Somali Heritage Week
01.2019 - 05.2023
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented project plans and budgets to ensure successful execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
Community Programs Manager
Awjaama Cultural Centre
01.2019 - 02.2023
- Implemented strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advocated for social and community service programs to increase awareness and funding.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
- Conducted community workshops to promote different programs and educate public on available services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored program performance and outcomes for successful delivery of services.
- Utilized grant writing skills to secure additional program funding.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
Script Writer, Assistant Producer
GEEDKA MOOSKA
05.2020 - 09.2020
- Organized material to research and complete writing tasks.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing, and duplication for timely delivery.
- Completed thorough research into assigned topics.
- Brainstormed ideas to create useful content for viewers.
Data Collection Officer
WUSC, World University Service Of Canada
01.2020 - 03.2020
- Contacting Beneficiaries Parents for the cash transfer program implemented by WUSC
- Conducted surveys and documented all responses.
- collected and submitted observational information in addition to required data points.
- Uploaded or transmitted data using secure protocols.
- Preserved beneficiary confidence and protected operations by keeping information confidential.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Developed and implemented data entry operations.
- Scanned documents and saved in database to keep records of essential organizational information.
Field Research Assistant
BUSARA CENTER FOR BEHAVIOURAL ECONOMICS
09.2019 - 12.2019
- Performed statistical, qualitative, and quantitative analysis.
- Created surveys and questionnaires to collect data for research projects.
- Utilized advanced analytical software to analyze data sets.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Language and Communications Officer
UNFPA
02.2019 - 02.2019
- Replicating the flow, style, and overall meaning of original texts.
- Translated documents from Somali to English and vice versa.
- Provided verbal summaries of non-English documents for immediate use.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- I listened to recordings and translated confidential information.
- Audio and video translation
- Audio and Video Transcriptions - Worked on the final translations and dissemination of Photo voice project
- Repeated and restructured complex translations to optimize understanding.
- Translated documents for research departments, supporting data collection and reporting.
Nutrition Officer
Kenya Red Cross
01.2017 - 10.2018
- Create awareness on the importance of good nutrition practices for children and family health
- work closely with the project staff to achieve program objectives and targets in nutrition effectively and efficiently.
- provide support in nutrition activities including screening and growth
- provide technical input on nutrition/health training content as well as roll out the training
- support the design sensitization campaigns that promote the use of good hygiene practices.
- collect information and undertake post distribution monitoring by obtaining beneficiary perspective and feedback reports.
- conduct community-level head count and review beneficiary verifications at the field
- provide timely and accurate reports to the team leader on weekly and monthly basis in the format provided
Administrative Assistant
FEDHA PRE-SCHOOL CENTRE
01.2015 - 12.2017
- Led a team of highly dedicated teachers and support staff
- Ensured that learners have the best educational experience possible
- Used my curriculum development knowledge to provide academic support
- Used my leadership skills to guide teachers in creating a safe and effective learning environment
- Met with parents to discuss the students’ needs
- Conducted periodic evaluations to identify areas that needed improvement
- Represented the school at conferences and other events
- Networked with peers to keep abreast of developments and advancements in education
- Adhered to policies and procedures required by accreditation, quality assurance and government
- Continually improved the quality of services
- organized and managed building maintenance and repairs
- Resolved conflicts
- Highly involved in the community
- Ensured that teachers hadthe resources they needed to meet the curriculum requirements
Retail Sales Associate
DHL Express
01.2015 - 12.2016
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- monitored the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized upselling techniques to promote additional products and increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Business Information Technology
Kenya Methodist University
Nairobi11.2023
Community Health
Mount Kenya University
Nairobi12.2015
High School Certificate - I.G.S.E
Brightening Educational Academy
Nairobi02.2014
Primary -
Sky Rock Academy
Nairobi11.2011
Skills
- Project management
- Effective communication
- Building industry connections
- Problem solving
- Strategic decision making
- Detail-oriented approach
- Effective negotiation
Languages
English
Somali
Swahili
Interests
- Strategic communication and storytelling
- Community development initiatives
- Learning new communication tools and platforms
- Reading on social issues and global development
Timeline
Communication and Operations Manager
Frontier Living
10.2023 - Current
Field Supervisor
Somali Women Vision
05.2023 - 09.2023
Script Writer, Assistant Producer
GEEDKA MOOSKA
05.2020 - 09.2020
Data Collection Officer
WUSC, World University Service Of Canada
01.2020 - 03.2020
Field Research Assistant
BUSARA CENTER FOR BEHAVIOURAL ECONOMICS
09.2019 - 12.2019
Language and Communications Officer
UNFPA
02.2019 - 02.2019
Project Manager
Somali Heritage Week
01.2019 - 05.2023
Community Programs Manager
Awjaama Cultural Centre
01.2019 - 02.2023
Nutrition Officer
Kenya Red Cross
01.2017 - 10.2018
Administrative Assistant
FEDHA PRE-SCHOOL CENTRE
01.2015 - 12.2017
Retail Sales Associate
DHL Express
01.2015 - 12.2016
High School Certificate - I.G.S.E
Brightening Educational Academy
Primary -
Sky Rock Academy
Bachelor of Science - Business Information Technology
Kenya Methodist University
Community Health
Mount Kenya University