Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Work Availability
Work Preference
Timeline
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Haftom H.Mariam Bsrat

Washington,DC

Summary

Results-oriented senior aircraft technical services engineer with 8+ years of experience in the aviation industry. Specializes in fleet support, customer management, project management, and major modification and repair oversight. Adept at ensuring compliance with industry standards and supporting complex design, maintenance, and operational challenges. Possesses strong communication and collaboration skills as a professional engineer dedicated to maintaining airworthiness and safety.

Overview

8
8
years of professional experience
5
5
Certification

Work History

Technical Support Manager-MRO

Ethiopian Airlines
Ethiopia
04.2021 - 12.2022
  • Streamlined support processes for improved efficiency and faster response times.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Develop and execute project and process plans, implement policies and procedures, and set operational goals.
    • Competence in analyzing technical details and making decisions based on maintenance and reliability data.

Supervisor A/c Technical Service engineering

Ethiopian Airlines
01.2020 - 03.2021
  • Provide Operational and maintenance guidance for base and line maintenance
  • Reviewed daily assignments priorities in accordance with airline objectives and management directives
  • Develop and execute project and process plans, implement policies and procedures, and set operational goals
  • Create initiatives for process improvement, review and assess ongoing operations
  • Liaised with regulatory agencies, OEM, and other service providers
  • Coordinated two B767 cargo conversion projects, prepared workflow charts, handle engineering issues, provided tool requirements, provided technical support to maintenance, and serving as the liaison engineer between the ETH and IAI project teams
  • Provided daily progress updates to both teams and management
  • Utilizes available resources to continually increase the level of technical expertise and practical experience

Senior Aircraft technical service Engineer

Ethiopian Airlines
01.2017 - 01.2020
  • Provided operational and maintenance guidance on, Accomplishment of AD and OEM publications (SB, SL, SIL, FTD etc.)
  • Reviewed Engineering order, Engineering Repair for proper task instruction, manhour, tools, reference documents list (AD, SB, STC, SL, FTD, etc.)
  • Provided technical analysis and recommendations for major projects, including cost-benefit analysis for management decision-making
  • Developed engineering documentation for customized procedures related to repairs, modifications, inspections, and other maintenance actions aligned with airline objectives
  • Provide technical assistance to maintenance and other departments to resolve operational issues and support project execution
  • Investigated aircraft/component issues leading to delays, cancellations, or excessive costs, implementing corrective actions to prevent recurrence and improve dispatch reliability
  • Coordinated with manufacturers, maintenance teams, and regulatory authorities to ensure all engineering dispositions met regulatory and company standards
  • Managing for Wi-Fi connectivity antenna installation project on all B787-8/9 aircraft
  • Provide support on aircraft configurations on Maintenix
  • Project team member for Maintenix upgrade from 6.8 to 8.2
  • Tested and verified system configuration and functionality and provided training to engineers and technicians on new changes, in collaboration with ETH IT and IFS teams

A/c production planning Engineer

Ethiopian Airlines
05.2015 - 01.2017
  • Evaluated and defined scheduled and unscheduled Tasks, EO and ER, and assessing tools, parts, and ground time requirements in advance of due dates
  • Advise management of the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials and services are provided as needed
  • Coordinates interdepartmental activity with quality assurance, manufacturing, purchasing, engineering, inventory control, traffic, etc
  • Led multiple projects to enhance in-house aircraft maintenance, engine overhaul, and component capabilities
  • Providing technical support for line and base maintenance operations
  • Reviewed work package requirements, including tools, parts, and facilities, and analyzed Component Maintenance Manuals (CMMs) to identify overhaul repair procedures
  • Developed long-term maintenance forecasts to minimize aircraft downtime during scheduled checks
  • Coordinated material support and maintenance forecasts to optimize resource allocation and efficiency
  • Leading major fleet-wide modifications, EIS and redelivery projects
  • Led critical technical issue resolution, AOG recovery, and provided daily support for line and base maintenance
  • Contributed to the B767 winglet modification project, significantly reducing fuel consumption

Education

Master of Business Administration -

Debre-Markos University
07.2020

BSc Degree - Industrial Engineering

Mekelle University
07.2014

BSc Degree - Electrical and Electronics

Poly Institute of Technology
09.2012

Skills

  • Technical Writing, Communication
  • Planning Practices, Technical Analysis
  • Aircraft Systems Knowledge
  • Regulatory Standards
  • Data-Driven Decision Making
  • Technical Documentation
  • Aviation Maintenance IT Tools ( My Boeing Fleet, Airbus World, IFS Maintenix, IBM Maximo, SAP, Microsoft Office)
  • CAD Proficiency( SolidWorks, AutoCAD)
  • PLC programming
  • Technical Troubleshooting
  • Operations Management
  • Technical support coordination

Certification


  • Level III Aircraft systems training for B737& B767
  • Level II aircraft systems for B787 & A350-9
  • EWIS, FTS, HF, Legislation & FAA Aviation Regulation
  • Aircraft structures and airframe maintenance program(MP,MEL,SRM,TC)
  • A350 Electrical Wiring Interconnection
  • Production planning & control
  • OSHA Certified
  • CPR/AED Certification
  • Six Sigma Certification
  • Project Management
  • Leadership and management

Additional Information

In addition to my aviation experience, I have worked as an auto machine maintenance technician at the Messebo Cement Factory. Currently, I am working as a journeyman electrician at The Washington Post.

Languages

Amaharic & Tigrinya
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsFlexible work hoursCompany CulturePersonal development programsCareer advancement401k matchPaid time off

Timeline

Technical Support Manager-MRO

Ethiopian Airlines
04.2021 - 12.2022

Supervisor A/c Technical Service engineering

Ethiopian Airlines
01.2020 - 03.2021

Senior Aircraft technical service Engineer

Ethiopian Airlines
01.2017 - 01.2020

A/c production planning Engineer

Ethiopian Airlines
05.2015 - 01.2017

BSc Degree - Industrial Engineering

Mekelle University

BSc Degree - Electrical and Electronics

Poly Institute of Technology

Master of Business Administration -

Debre-Markos University

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Haftom H.Mariam Bsrat