Hagard Oppong-Kakyire

• Installed and repaired(30+) Industrial HVAC systems, ensuring optimal performance and efficiency.
• Conducted routine maintenance checks to identify and resolve system issues promptly.
• Assisted in troubleshooting electrical components of HVAC units for effective solutions.
• Maintained accurate records of service performed and parts used during repairs.

Assisted in daily kitchen operations, ensuring smooth workflow and timely meal preparation.

• Prepared high-quality dishes following restaurant recipes and presentation standards.
• Maintained cleanliness and organization of kitchen stations to uphold state hygiene regulations.
• Trained and mentored junior kitchen staff in cooking techniques and safety protocols.
• Planned and directed high-volume food preparation in fast-paced environment, Serving over (300+) customers per night.
• Received praise from customers for exceptional flavor combinations and presentation skills, enhancing the restaurant''s reputation for culinary excellence.
• Celebrity Cliental discretion/ Privet Events

• Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
• Managed inventory levels, performing regular stock checks to maintain product availability.
• Collaborated with team members to optimize sales strategies and improve store performance.
• Trained new associates on company policies and best practices for customer engagement.
• Assisted in the development of training materials to enhance team knowledge and skills.

• Coordinated logistics for campus events, ensuring timely setup and resource allocation.
• Collaborated with vendors to secure services and materials for university functions.
• Overseeing 4-6 simultaneous events per day.
• Managed event registration processes, enhancing participant experience through effective communication.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

• Oversaw daily sales operations, ensuring team adherence to company standards
• Trained and mentored new sales staff on product knowledge and customer service techniques. Including dry cleaning, tagging and scanning protocol.
• Analyzed monthly sales data to identify trends and develop strategies for improvement.
• Implemented effective inventory management processes to optimize stock levels.
• Conducted regular team meetings to align goals and share best practices
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Coordinating (10+) delivery drivers, daily for timely pick up and drop offs of goods and services.