Hagen Labus
Johnson,KS
Summary
With a proven track record at Empire Caterpillar, I excel in multitasking and organization, seamlessly blending customer service excellence with technical expertise. Recognized for leadership qualities and a keen ability to enhance team performance, I consistently exceed performance expectations, demonstrating a commitment to efficiency and quality in every task.
Overview
7
7
years of professional experience
Work History
Pump Crew
L&N Pump
11.2022 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Shop Technician
Empire Caterpillar
10.2021 - 11.2022
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Reduced equipment downtime through regular maintenance and prompt troubleshooting.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Demonstrated adaptability by quickly learning new software applications used for tracking inventory levels and processing orders.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Enhanced shop efficiency by streamlining inventory management and organizing workspace.
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Operated vehicles to troubleshoot problems and verify repair success.
- Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
- Built, tested, and modified equipment to achieve functionality objectives.
- Conducted thorough inspections of incoming shipments, identifying damaged or missing items promptly to minimize losses.
- Measured and tested components using handheld micrometers, calipers and other tools.
Equipment Operator
Fann Contracting
05.2021 - 10.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Increased equipment efficiency by performing regular maintenance and timely repairs.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Continuously updated skills through participation in industry-related training programs and seminars.
Equipment Operator
Fisher Sand and Gravel
08.2020 - 05.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
Laborer
NB Trenchless
05.2020 - 08.2020
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
Pilot Car Driver/Hotshot Driver
Double D Transportation
04.2018 - 05.2020
- Supported company marketing efforts by attending industry trade shows and networking events to promote pilot car services.
- Utilized GPS navigation systems proficiently for route planning purposes while also remaining vigilant for unexpected changes in the road conditions.
- Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
- Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
- Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
- Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
- Maintained a clean and organized pilot car, ensuring all necessary equipment was in proper working order before each trip.
- Assisted in loading and unloading operations when needed, ensuring safe handling of all items being transported.
Education
Highschool -
Florence Jr/sr High
Florence, CO05.2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Heavy lifting
- Learning agility
- Crew leadership
- Telephone etiquette
- Positive company representation
- Equipment maintenance
Timeline
Pump Crew
L&N Pump
11.2022 - Current
Shop Technician
Empire Caterpillar
10.2021 - 11.2022
Equipment Operator
Fann Contracting
05.2021 - 10.2021
Equipment Operator
Fisher Sand and Gravel
08.2020 - 05.2021
Laborer
NB Trenchless
05.2020 - 08.2020
Pilot Car Driver/Hotshot Driver
Double D Transportation
04.2018 - 05.2020
Highschool -
Florence Jr/sr High