I am a technical system professional who studying computer science at Georgia Gwinnett , with experience a few labs ticketing with ZenDesk . And focus on maintaining good technical resolution
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
Coursere
Loganville, Georgia
09.2025 - Current
Provided technical support for software and hardware issues across multiple platforms.
Assisted users with troubleshooting network connectivity and system performance problems.
Documented and tracked support tickets using the help desk management system.
Linear Technology
Novo Health
01.2025 - Current
Customer Service Representative
Cutco
Duluth, Georgia
07.2024 - 10.2024
Getting sales for Cutco and helping customer get their product.
Assisted customers with product inquiries and service requests.
Resolved customer complaints through effective communication and problem-solving.
Processed orders and managed inventory through company software systems.
Customer Service Representative
Elringklinger
Lawrenceville, GA
05.2023 - 12.2023
Educated clients on product features and proper usage techniques.
Collaborated with team members to enhance customer satisfaction strategies.
Maintained accurate records of customer interactions and transactions.
Cashier Customer Service
Walmart
Miami, FL
06.2019 - 02.2020
Provided customer service by answering product and service related questions.
Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.