Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Job Title
Timeline
Generic

Haguy Michel

Loganville,US

Summary

I am a technical system professional who studying computer science at Georgia Gwinnett , with experience a few labs ticketing with ZenDesk . And focus on maintaining good technical resolution

Overview

7
7
years of professional experience

Work History

IT Help Desk Technician

Coursere
Loganville, Georgia
09.2025 - Current
  • Provided technical support for software and hardware issues across multiple platforms.
  • Assisted users with troubleshooting network connectivity and system performance problems.
  • Documented and tracked support tickets using the help desk management system.

Linear Technology

Novo Health
01.2025 - Current

Customer Service Representative

Cutco
Duluth, Georgia
07.2024 - 10.2024
  • Getting sales for Cutco and helping customer get their product.
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and managed inventory through company software systems.

Customer Service Representative

Elringklinger
Lawrenceville, GA
05.2023 - 12.2023
  • Educated clients on product features and proper usage techniques.
  • Collaborated with team members to enhance customer satisfaction strategies.
  • Maintained accurate records of customer interactions and transactions.

Cashier Customer Service

Walmart
Miami, FL
06.2019 - 02.2020
  • Provided customer service by answering product and service related questions.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.

Education

Computer science degree - computer science

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Customer Service
  • Technical Troubleshooting
  • Problem solving
  • Entering data
  • Ticketing system
  • Sales Support
  • Team Collaboration
  • Problem Solving
  • Conflict Resolution
  • Time Management

Personal Information

  • Date of Birth: 04/29/99
  • Nationality: American
  • Driving License: Class C

Languages

  • Kreol
  • French
  • English

Job Title

IT Help Desk,system admin

Timeline

IT Help Desk Technician

Coursere
09.2025 - Current

Linear Technology

Novo Health
01.2025 - Current

Customer Service Representative

Cutco
07.2024 - 10.2024

Customer Service Representative

Elringklinger
05.2023 - 12.2023

Cashier Customer Service

Walmart
06.2019 - 02.2020

Computer science degree - computer science

Georgia Gwinnett College
Haguy Michel