Haidee O
Lynnwood
Summary
Detail-oriented and dependable individual with exceptional communication skills. Effectively and efficiently handles multiple tasks in fast-paced environments, while maintaining a positive attitude. Proactively takes on additional responsibilities to contribute to the achievement of team goals.
Overview
18
18
years of professional experience
Work History
Registered Dental Assistant
Everyone by One
01.2024 - Current
- Certified Dental Assistant with over a year of experience in a fast-paced dental practice
- Proficient in all aspects of dental assisting, including patient preparation, sterilization, radiography and chair-side assistance
- Update patient records regularly after each appointment or procedure to ensure accurate documentation
- Manage front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members
- Develop relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly
- Communication and interpersonal skills, ensuring patient comfort and building rapport with individuals of all backgrounds
- Maintain a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike
Service Desk Analyst
Starbucks
10.2018 - 05.2023
- Provide technical support for first call resolution via telephone, e-mail and remote desktop control
- Deliver exceptional customer service while achieving the company mission
- Provide troubleshooting for hardware, software and guiding client through corrective steps
- Resolve issues by researching documentation
- Provide inter-departmental collaboration by escalating unresolved issues to appropriate support functions and track status of problems and solutions
- Develop, coach, support and evaluate associates on the team to help them improve their performance in order to attain high customer satisfaction
- Train and mentor employees to promote culture of collaboration and continuous improvement
- Provide written feedback to analysts on areas of focus
- Collaborate with others to improve the rewards program for the department
Shift Supervisor
Starbucks
02.2015 - 10.2018
- Assist the store manager in running the day to day operations of the business
- Daily supervision and deployment of other partners
- Effectively handle customer complaints and special requests, providing prompt, efficient, friendly and quality service
- Maintain a positive working relationship with fellow staff and management
Server
Wild Wasabi
04.2007 - 03.2015
- Ensure top-tier customer experience while managing food service operations
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Work with POS system to place orders, manage bills, and handle complimentary items
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service
Education
Communications - Organizational Leadership
Arizona State University
Tempe, Arizona08.2017
Associate of Arts -
Bellevue College
Bellevue, Washington06.2008
Skills
- Effective Communication
- Client Support
- Organizational Skills
- Precision in Task Execution
- Information Documentation
- Time Management Expertise
- Multitasking Proficiency
- Flexibility in Changing Environments
- Continuous Learning Commitment
- Independent Work Skills
- Collaborative Work Experience
- High-Quality Professional Services
Timeline
Registered Dental Assistant
Everyone by One
01.2024 - Current
Service Desk Analyst
Starbucks
10.2018 - 05.2023
Shift Supervisor
Starbucks
02.2015 - 10.2018
Server
Wild Wasabi
04.2007 - 03.2015
Communications - Organizational Leadership
Arizona State University
Associate of Arts -
Bellevue College
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