Haiden Determan
Los Angeles,CA
Summary
Detail-oriented and organized professional with a strong background in managing residential operations. Skilled in crisis intervention and time management, ready to implement policies that improve client outcomes and team collaboration.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
7
7
years of professional experience
Work History
Residential House Manager
Asgard Recovery
08.2023 - Current
- Managed daily operations of residential facility to ensure a safe and supportive environment.
- Coordinated client intake processes, assessing needs and facilitating personalized recovery plans.
- Supervised staff, providing guidance and training to enhance team performance and client care.
- Developed and implemented policies to improve operational efficiency and compliance with regulations.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Communicated with patients, ensuring that medical information was kept private.
Lead Server
Pearls Oyster Bar
02.2019 - 03.2021
- Supervised daily operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Streamlined workflow processes to enhance efficiency during peak service hours.
- Developed and implemented training programs for staff on menu offerings and service standards.
- Led pre-shift meetings to communicate special events, menu changes, and service expectations.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
No Degree - Business Administration
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Harding Charter Prep High School
Oklahoma City, OK05-2010
Skills
- Property maintenance
- Guest relations
- Crisis intervention
- Exceptional organization
- Appointment coordination
- Staff training
- Medication monitoring
- Relapse prevention
- Behavioral management
- De-escalation techniques
- Budgeting and finance
- Peer support
- First aid and CPR
- Fast learner
- Time management
- Computer skills
- Attention to detail
Timeline
Residential House Manager
Asgard Recovery
08.2023 - Current
Lead Server
Pearls Oyster Bar
02.2019 - 03.2021
No Degree - Business Administration
University of Central Oklahoma
High School Diploma -
Harding Charter Prep High School
California RAD-T Certified
Registered Alcohol and Drug Technician (RAD-T)
State recognized registration allowing supervised work in substance use disorder treatment
settings while completing required education and experience hours.