Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haifa Afaneh

Fort Lauderdale,FL

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Debt Collector

RTR Financial Services
Davie, FL
01.2023 - 05.2025
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Advised customers on methods of avoiding future delinquencies through budgeting techniques.

Teacher Volunteer

Franklin Academy Charter School
Pembroke Pines, FL
09.2019 - 04.2023
  • Provided valuable assistance to teachers throughout all four years of high school after classes.
  • Maintained a safe and orderly learning environment for all students.

Education

Business Administration and Management

Broward College
Fort Lauderdale, FL
06-2026

Cosmetology

Aveda Institute
Davie, FL
05-2024

High School Diploma -

Franklin Academy
Pembroke Pines, FL
06-2023

Skills

  • Account Management
  • Business Correspondence Writing
  • Investigation due diligence
  • Ledger management
  • Call center background
  • Collections best practices

Timeline

Debt Collector

RTR Financial Services
01.2023 - 05.2025

Teacher Volunteer

Franklin Academy Charter School
09.2019 - 04.2023

Business Administration and Management

Broward College

Cosmetology

Aveda Institute

High School Diploma -

Franklin Academy
Haifa Afaneh