Haihang Zou
Alexandria,VA
Summary
Customer-centric with exceptional communication skills, adept at understanding client needs and aligning them with brand solutions. Passionate about learning and growth, committed to creating positive experiences for clients and teams.
Overview
1
1
year of professional experience
Work History
Starbucks
Barista, Starbucks
Alexandria, Virginia
05.2024 - Current
- Collaborated with team members to maintain seamless store operations and consistently deliver outstanding customer experiences.
- Developed strong knowledge of brand values, product features, and seasonal offerings to effectively engage customers and drive sales.
- Quickly adapted to new product preparation procedures and operational systems, demonstrating agility and continuous learning.
- Serve as a Barista Trainer, guiding and supporting new employees to quickly integrate into the team. Convey brand values.
Education
High School Diploma -
Northern Virginia Community College
Annandale, VA06-2026
High School Diploma -
Annandale High School
Annandale, VA06-2023
Skills
- Customer service
- Employee training
- Team collaboration
- Sales engagement
- Product knowledge
- Problem solving
- Friendly, positive attitude
- Cultural awareness
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Starbucks
Barista, Starbucks
05.2024 - Current
High School Diploma -
Northern Virginia Community College
High School Diploma -
Annandale High School