Haile Ramos
Raleigh,NC
Summary
Compassionate behavioral health professional with expertise in customer service and communication within healthcare and educational settings. Proven ability to support children and families, effectively de-escalate concerns, and maintain precise documentation. Demonstrated success in creating positive experiences in high-pressure environments. Seeking to advance knowledge through pursuit of MSW.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Professional (Day Treatment Counselor)
Hope Services LLC
01.2024 - Current
- Responded effectively to real-time crises using crisis intervention and de-escalation techniques.
- Facilitated CBT-based groups, helping children process emotions and cultivate coping strategies.
- Provided patient-centered support for children and families in behavioral healthcare environments.
- Engaged with parents and caregivers to address inquiries and alleviate concerns, fostering trust in treatment processes.
- Collaborated with clinical staff to ensure continuity of care, enhancing treatment outcomes for children and families.
- Coordinated with healthcare professionals, including social workers and psychiatrists, to deliver comprehensive care tailored to each client's needs.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Ensured compliance with HIPAA standards by maintaining accurate, confidential documentation.
- Administered medications as prescribed by physician or psychiatrist.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Screened for weapons and contraband with hand wands and metal detectors.
Assistant Secretary
M&M; Lawn and Landscaping
01.2022 - Current
- Enhanced customer satisfaction through effective problem resolution and friendly service.
- Managed billing and payments, ensuring accurate financial transactions.
- Maintained records and tracked deadlines while assisting with documentation and payroll processes.
- Addressed customer inquiries with professionalism and ensured timely follow-up support.
Human Services Intern
Bethel Youth Activity Center
01.2025 - 05.2025
- Assessed youth and family needs, connecting them to tailored resources for support.
- Cultivated supportive relationships with youth and families to foster trust and engagement.
- Provided crisis intervention services to youth and families.
- Coordinated youth engagement activities at the community center to promote participation and community involvement.
- Maintained organized documentation and data entry in internal systems.
- Supported staff with administrative tasks and documentation management.
- Achieved cost-savings by developing functional solutions to problems.
Academic Support Intern
North West Elementary School
01.2025 - 05.2025
- Delivered academic and behavioral support to students with IEPs and individualized learning needs, enhancing their learning experience
- Facilitated implementation of accommodations and modifications, ensuring compliance with educational standards
- Coordinated small group sessions and supervised activities to maintain a structured, supportive learning environment
- Communicated effectively with staff, students, and parents to address needs.
Server / Social Media Coordinator
The Breakers Sports Bar
01.2022 - 01.2025
- Provided exceptional customer service in high-pressure situations, enhancing guest satisfaction.
- Addressed guest concerns effectively to maintain a positive dining experience.
- Trained new servers on menu items and service standards to ensure consistent quality.
- Handled cash and processed payments accurately at the end of shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Volunteer
Rocking Horse Ranch
11.2023 - 02.2024
- Supported children with emotional and developmental needs in a therapeutic setting.
- Provided emotional support to patients during therapy sessions.
- Adapted activities and communication to ensure positive participant experiences.
- Monitored patient behavior and reported changes to healthcare team.
- Provided excellent service to patients through personable communication.
Youth Activities Lead
North Ridge Country Club
01.2017 - 01.2023
- Supervised youth programs while ensuring safety and positive experiences.
- Communicated with parents regarding schedules, expectations, and child needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Facilitated conflict resolution among children.
- Communicated regularly with parents regarding their child's progress at camp.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
Childcare Provider
Private Nanny
01.2021 - 01.2022
- Managed daily routines, schedules, and transportation for children.
- Maintained open communication with parents to build trust and consistency.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Group Facilitator (Children with Autism)
PEPI Program
01.2021 - 06.2021
- Directed PEPI lessons supporting emotional regulation, communication, and social skills.
- Adapted instruction based on individual needs and engagement levels.
- Assessed patients for physical and mental health needs.
- Provided one-on-one support to children with autism spectrum disorder and other developmental disabilities.
Education
Bachelor of Arts - Sociology
East Carolina University
Greenville, NC05-2025
Skills
- Crisis intervention
- Documentation management
- Patient care
- Customer service
- Effective communication
- Medication administration
- Progress monitoring
- Family support and assistance
- Cognitive behavioral therapy principles
- Data confidentiality
- Bilingual (Spanish & English)
- Patient-centered support
- Medical terminology
- Record maintenance
- Phone and email etiquette
- Patient check-in
Certification
CPR & AED
HIPAA & OSHA
Crisis Response & De-escalation
Medical Administration & Seizure Management
Cognitive Behavioral Therapy (CBT)
Person-Centered Thinking
Note Documentation
Quality Assurance
Medical Terminology
CFT
Trauma-Focused CBT (TF-CBT) - In Progress
HIPAA & OSHA
Crisis Response & De-escalation
Medical Administration & Seizure Management
Cognitive Behavioral Therapy (CBT)
Person-Centered Thinking
Note Documentation
Quality Assurance
Medical Terminology
CFT
Trauma-Focused CBT (TF-CBT) - In Progress
Timeline
Human Services Intern
Bethel Youth Activity Center
01.2025 - 05.2025
Academic Support Intern
North West Elementary School
01.2025 - 05.2025
Associate Professional (Day Treatment Counselor)
Hope Services LLC
01.2024 - Current
Volunteer
Rocking Horse Ranch
11.2023 - 02.2024
Assistant Secretary
M&M; Lawn and Landscaping
01.2022 - Current
Server / Social Media Coordinator
The Breakers Sports Bar
01.2022 - 01.2025
Group Facilitator (Children with Autism)
PEPI Program
01.2021 - 06.2021
Childcare Provider
Private Nanny
01.2021 - 01.2022
Youth Activities Lead
North Ridge Country Club
01.2017 - 01.2023
Bachelor of Arts - Sociology
East Carolina University