Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haile Sauer

Summary

Team Leader experienced and dedicated to enhancing employee satisfaction. Diplomatic and friendly with a commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate. Fast learner, passionate, and detail-oriented. Willing to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Team member

Chuze Fitness
05.2023 - Current
  • Positively impacting each person who enters the facility through greetings, answering phones, and cleaning
  • Kept work areas clean, organized, and safe to promote efficiency, team, and customer safety.
  • Resolved conflicts among gym members swiftly and professionally, promoting a positive atmosphere for all users.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise nd memberships best suited to needs.
  • Promoted a safe workout environment by maintaining equipment cleanliness and proper functionality.
  • Enhanced gym member experience by providing exceptional customer service and addressing inquiries promptly.
  • Assisted new members with enrollment processes, leading to increased gym membership sales.
  • Efficiently managed front desk operations, ensuring smooth check-ins and accurate recordkeeping.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.

Team Lead

Dutch Bros coffee
04.2022 - 05.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, and utensils daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Team Leader

Chick-Fil-A
02.2020 - 08.2021
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Processed orders on POS system and accepted cash and charge payments.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

working on a degree in criminology -

University of New Mexico
Albuquerque, NM

Working On Bachelors - Criminal Justice

University of The Southwest
Hobbs, NM
01.2022

Graduated -

West Mesa High School
Albuquerque, NM
05.2021

Skills

  • Teamwork and Collaboration
  • Staff Training
  • Attention to Detail
  • Conflict Resolution
  • Basic reception duties
  • Cleaning and sanitizing
  • Customer Service
  • Overseeing Daily Activities
  • Safety processes and procedures
  • Performance Evaluations

References

upon request

Timeline

Team member

Chuze Fitness
05.2023 - Current

Team Lead

Dutch Bros coffee
04.2022 - 05.2023

Team Leader

Chick-Fil-A
02.2020 - 08.2021

working on a degree in criminology -

University of New Mexico

Working On Bachelors - Criminal Justice

University of The Southwest

Graduated -

West Mesa High School

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Haile Sauer