Hailee Burgess
Morristown,NJ
Summary
Dedicated professional with a proven track record with Marisa Huthwaite and Dough Artisan Pizzeria, excelling in customer engagement and childcare. Mastered multitasking and problem-solving, enhancing service quality and family trust. Known for exceptional patience, empathy, and a strong work ethic, consistently recommended for outstanding performance and reliability.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Babysitter
Marisa Huthwaite
09.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Improved children's bedtime routines with consistent schedules and calming activities.
- Encouraged positive behavior and manners through example and gentle guidance.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
Host
Dough Artisan Pizzeria
01.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
Education
Bachelor of Arts - Medical Humanities
Montclair State University
Montclair, NJ05-2025
Skills
- Patience and empathy
- Customer service
- Problem-solving
- Team collaboration
- Time management
- Multitasking proficiency
- Strong work ethic
- Reliability
- Following directions
- Adaptable to change
- Reliability and punctuality
- Professional appearance
- Flexible scheduling
- Child supervision
- Telephone reception
- Attention to detail
- Childcare
- Reservation management
- Managing routines
- Customer engagement
Timeline
Babysitter
Marisa Huthwaite
09.2023 - Current
Host
Dough Artisan Pizzeria
01.2023 - Current
Bachelor of Arts - Medical Humanities
Montclair State University
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