HAILEE COMPTON
Benton,LA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Group1 Collision Shreveport
Shreveport, LA
07.2020 - Current
- Facilitated daily operations and workflow management to enhance service delivery efficiency.
- Facilitated training sessions for new staff on company policies and customer service standards.
- Executed regular inspections to uphold quality control and ensure safety compliance.
- Partnered with management to drive process improvements enhancing operational efficiency.
- Mentored junior staff members by providing guidance and support on daily tasks, projects, and objectives.
- Developed and implemented processes for monitoring customer satisfaction levels.
- Facilitated regular performance reviews to assess employee development and identify improvement opportunities.
- Facilitated leadership development and mentoring for newly hired employees to enhance understanding of company programs.
- Evaluated completed work to ensure consistency, quality, and adherence to standards.
Auto Collision Estimator
Holmes Collision Center
Shreveport, LA
12.2017 - 07.2020
- Assessed vehicle damage and generated comprehensive repair estimates utilizing electronic estimating systems.
- Partnered with insurance adjusters to streamline claim processing and enhance resolution efficiency.
- Evaluated repair orders for accuracy, ensuring adherence to industry standards and customer expectations.
- Guided junior estimators in implementing best practices for assessment techniques and enhancing customer service protocols.
- Facilitated follow-up communications with customers to enhance satisfaction during the repair process.
- Oversaw documentation of all estimates, ensuring compliance with company protocols and legal standards.
- Optimized estimating process to enhance operational efficiency and minimize client wait times.
- Achieved monthly performance targets through strategic workload management and timely task completion.
- Facilitated training for new estimators by sharing industry knowledge and best practices.
Education
High School - undefined
Benton High School
Benton, LA05.2014
Skills
- Collision repair estimating using CCC One and Mitchell
- Quality control
- Process improvement
- Insurance compliance
- Workflow management
- Team leadership
- Staff training
- Effective communication
- Time management
- Customer service
- Money handling
- Decision-making
- Computer skills
- Organizational skills
- Multitasking Abilities
- Scheduling and coordinating
- Professional and courteous
Certification
- I-Car Certified
- Mercedes-Benz Certified
Timeline
Assistant Manager
Group1 Collision Shreveport
07.2020 - Current
Auto Collision Estimator
Holmes Collision Center
12.2017 - 07.2020
High School - undefined
Benton High School