Patrick Chittenden
Columbus
Summary
Experienced Collision Estimator & Claims Leader with 35+ years of expertise in auto damage assessment, repair planning, and insurance claims management. Adept at blueprinting repair plans, managing customer relations, and collaborating with insurance partners to ensure seamless service. Passionate about process optimization, compliance, and customer-focused solutions to drive operational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Advisor – Collision Damage Estimator
Caliber Collision
Lewis Center
05.2025 - Current
- Estimate collision, non-collision, and theft-related damages across various vehicle types.
- Blueprint repair plans with technicians to restore vehicles to pre-loss condition.
- Provide ongoing customer updates and coordinate repairs with insurance partners.
- Determine repairability and process total loss valuations to expedite settlements.
- Organize and manage repair files across multiple insurance partners.
Service Advisor - Collision Damage Estimator
Crash Champions Collision Center
Columbus
05.2021 - 04.2025
- Estimate collision, non-collision, and theft-related damages across various vehicle types.
- Blueprint repair plans with technicians to restore vehicles to pre-loss condition.
- Provide ongoing customer updates and coordinate repairs with insurance partners.
- Determine repairability and process total loss valuations to expedite settlements.
- Managed $1.2M–$1.9M in annual business, maintaining a 97% customer satisfaction average.
Field Auto Claims Service Leader
Allstate Insurance Company
Columbus
06.2002 - 11.2020
- Led a team of 9–17 adjusters, optimizing claim processes, severity goals, and compliance.
- Delivered training and onboarding for new hires, ensuring high performance standards.
- Maintained I-CAR Gold Class compliance (85%+ annually).
- Subject matter expert for Allstate’s Virtual Assist app, educating customers and agency partners.
- Recognized with multiple Distinguished Performance & Best of the Best awards.
Auto Damage Evaluator (Reinspector)
Allstate Insurance Company
Columbus
06.1999 - 05.2002
- Increased base staff estimating accuracy from 88% to 96.5% in the first year.
- Ensured quality compliance for total loss settlements through field inspections.
- Conducted adjuster coaching sessions, improving severity and regulation adherence.
Collision Repair Shop Manager
McCombe Body Shop
Columbus
- Led shop operations, overseeing damage assessments and repairs.
- Managed customer and insurance communications, ensuring smooth repair workflows.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH09-1986
Skills
- AUTO DAMAGE & COLLISION REPAIR EXPERTISE
- Repair standards & blueprinting
- Damage evaluation & estimating software (CCC One, CCC Quickval total loss app, Mitchell estimating, Mitchell total loss valuation product)
- Insurance compliance & customer claims resolution
- Keeping the customer informed and navigating them through the repair process
- CLAIMS LEADERSHIP & PROCESS OPTIMIZATION
- Field auto claims management
- Regulatory compliance & policy knowledge
- Process improvement & virtual inspections
- CUSTOMER RELATIONS & TEAM LEADERSHIP
- Relationship-building & negotiation
- Customer service & change navigation
- Team management & coaching
Certification
- I-CAR Pro Level 1, 2, 3 Certified Completed 71 I-CAR courses
- Continuous Improvement System Training Proven change management expertise
Timeline
Service Advisor – Collision Damage Estimator
Caliber Collision
05.2025 - Current
Service Advisor - Collision Damage Estimator
Crash Champions Collision Center
05.2021 - 04.2025
Field Auto Claims Service Leader
Allstate Insurance Company
06.2002 - 11.2020
Auto Damage Evaluator (Reinspector)
Allstate Insurance Company
06.1999 - 05.2002
Collision Repair Shop Manager
McCombe Body Shop
High School Diploma -
Reynoldsburg High School
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