Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Eroh

Allentown,PA

Summary

Highly knowledgeable and customer-oriented beauty professional seeking a rewarding opportunity to utilize my comprehensive understanding of the beauty industry, exceptional customer service skills, sales expertise, and ability to create a positive guest experience in a reputable beauty company.

Overview

7
7
years of professional experience

Work History

Guest Relations Manager

METRO BEAUTY ACADEMY
03.2022 - Current
  • Managed front desk operations, overseeing reception duties, appointment scheduling, and customer inquiries.
  • Provided exceptional customer service by addressing customer concerns, resolving conflicts, and ensuring a positive experience for all clients.
  • Collaborated with instructors and students to schedule salon services, ensuring optimal utilization of resources.
  • Assisted in marketing and promotional activities to increase brand visibility and attract new clients.
  • Maintained accurate records of salon services and financial transactions.
  • Managed inventory of hair products, hair color, boutique items, and back stock, ensuring adequate stock levels and organizing storage areas.

Sephora Beauty Advisor

SEPHORA / JCPENNY
09.2017 - 03.2022
  • Utilized extensive knowledge of cosmetics, skincare, haircare, and fragrance products to provide personalized recommendations and beauty solutions to customers.
  • Demonstrated exceptional customer service skills by actively engaging with clients, understanding their beauty needs, and offering expert advice and product demonstrations.
  • Achieved and surpassed sales targets through effective relationship building, upselling, and cross-selling techniques.
  • Maintained up-to-date knowledge of the latest beauty trends, industry innovations, and new product launches.
  • Collaborated with team members to plan and execute special events, promotions, and store initiatives.

Education

Bachelor's degree - Criminology

Indiana University of Pennsylvania-Main Campus
Indiana, PA
12.2022

High school diploma - undefined

Liberty High School
Bethlehem, PA
06.2017

Skills

  • Extensive knowledge of the beauty industry, including cosmetics, skincare, haircare, and fragrance products
  • Excellent customer service and interpersonal skills, with the ability to actively listen to customer needs and provide tailored recommendations
  • Proficient in makeup application techniques and product demonstrations
  • Experience in managing front desk operations, including appointment scheduling and customer inquiries
  • Exceptional organizational and multitasking abilities in a fast-paced environment
  • Effective leadership and team collaboration skills
  • Inventory management experience, including stock control, auditing, and replenishment

Timeline

Guest Relations Manager

METRO BEAUTY ACADEMY
03.2022 - Current

Sephora Beauty Advisor

SEPHORA / JCPENNY
09.2017 - 03.2022

Bachelor's degree - Criminology

Indiana University of Pennsylvania-Main Campus

High school diploma - undefined

Liberty High School
Hailee Eroh