Kelly Hernandez
San Antonio,TX
Overview
2
2
years of professional experience
Summary
Dynamic Beauty Advisor with a proven track record at Sephora, excelling in customer service and sales. Expert in cosmetics and skincare, I build lasting client relationships through active listening and personalized recommendations. Skilled in upselling and product demonstrations, I consistently exceed sales goals while maintaining a visually appealing store environment. Bilingual communicator.
Work History
Beauty Advisor
Sephora
04.2023 - 11.2024
- Provide exceptional customer service by greeting clients, understanding their needs, and recommending appropriate beauty products.
- Demonstrate and educate customers on skincare, fragrance, and cosmetic products.
- Maintain knowledge of current beauty trends, new product launches, and Sephora-exclusive items.
- Assist with merchandising, restocking, and maintaining a visually appealing store environment.
- Process sales transactions efficiently and accurately using the point-of-sale system.
- Build long-term relationships with clients to ensure repeat business and loyalty.
- Meet and exceed individual and team sales goals while maintaining a high standard of customer experience.
Education
Broadcast Journalism
University of Texas At Austin
Austin, TX05.2025
Languages
Spanish
Full Professional
Skills
Customer Service & Communication
Excellent communication skills to engage and educate clients
Ability to build rapport and maintain long-term client relationships
Active listening to understand client needs and provide personalized recommendations
Makeup & Beauty Expertise
Knowledge of cosmetics, skincare, and fragrance products
Application techniques including soft glam, lashes, contouring, and highlighting
Product demonstration and client education
Sales & Retail Skills
Upselling and cross-selling to meet individual and team sales goals
Experience in creating curated product recommendations
Cash handling, POS transactions, and inventory management
Professional & Organizational Skills
Strong time management and multitasking in fast-paced environments
Team collaboration and problem-solving
Social media content creation and marketing knowledge
Additional Skills
Bilingual
Timeline
Beauty Advisor
Sephora
04.2023 - 11.2024
Broadcast Journalism
University of Texas At Austin
Similar Profiles
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Nandini AluriNandini Aluri
Beauty Advisor at SephoraBeauty Advisor at Sephora
Brianna LopezBrianna Lopez
Sales and Services Coordinator at SephoraSales and Services Coordinator at Sephora
Arabella DoyenArabella Doyen
Sales and Service Lead at SephoraSales and Service Lead at Sephora
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools