Hailee Lawrence
Port Orchard,WA
Summary
Motivated and disciplined professional with a strong background in customer service, team coordination, and conflict resolution, seeking to transition into a career in law enforcement. Over 4 years of experience as a restaurant server, reception manager, and dog sitter, demonstrating exceptional interpersonal communication, attention to detail, and the ability to remain calm and effective under pressure. Proven record of maintaining order in fast-paced environments, handling sensitive information with discretion, and building trust with diverse individuals. Dedicated to community service, integrity, and upholding safety standards.
Overview
5
5
years of professional experience
Work History
Dog Sitter
Self-employeed
09.2023 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Ensured dogs' well-being by adhering to specific dietary restrictions and administering medications as required.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Fostered strong communication skills by discussing concerns or providing feedback on each dog's progress with their respective owners after each visit/service completed.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
Reception Manager
Simply Irresistible Pets
02.2022 - Current
- Collaborated with other department managers to create seamless guest experiences across all services.
- Maintained accurate records of guest information, billing details, and reservation data using salon management software systems.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Server
The Dock Bar & Eatery
09.2020 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Science - Criminal Justice
Washington State University
Pullman, WA05-2026
Associate of Arts -
Olympic College
Bremerton, WA06-2022
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2022
Skills
- Written and verbal communication
- Positive attitude
- Customer service
- Punctual and reliable
- First aid knowledge
- Attention to detail
- Dependable and responsible
- Adaptability and dependability
- Calm demeanor
- Problem-solving abilities
- Teamwork and collaboration
Timeline
Dog Sitter
Self-employeed
09.2023 - Current
Reception Manager
Simply Irresistible Pets
02.2022 - Current
Server
The Dock Bar & Eatery
09.2020 - 09.2024
Bachelor of Science - Criminal Justice
Washington State University
Associate of Arts -
Olympic College
High School Diploma -
South Kitsap High School