Hailee Perez
Tampa
Summary
.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
4
4
years of professional experience
Work History
Team Member
Empamamas
11.2024 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Line Server
Fresh Kitchen
10.2021 - 05.2023
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Ensured accuracy of orders by double-checking each dish before handing it off to customers or servers.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Rung up purchases, gave change and issued receipts.
- Assisted in training new line servers, contributing to a cohesive team environment.
Hostess
Outback Steakhouse
01.2021 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Gary Adult High School
Tampa, FLCosmetology
Aveda Institute
Clearwater, FL09.2024
Skills
- Customer service
- Teamwork and collaboration
- Clear communication
- Cash handling
- Cleaning
- Flexible schedule
- Chemical handling
- POS systems
- Upselling techniques
Languages
Spanish
Professional Working
Timeline
Team Member
Empamamas
11.2024 - 02.2025
Line Server
Fresh Kitchen
10.2021 - 05.2023
Hostess
Outback Steakhouse
01.2021 - 05.2023
High School Diploma -
Gary Adult High School
Cosmetology
Aveda Institute
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