Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Rodriguez

Lake Worth,FL

Summary

Dynamic and results-driven professional with extensive experience in high-volume dining environments, including Chick-fil-A. Proven ability to enhance customer service and staff development through effective training and mentorship. Skilled in POS operation and dining room management, consistently ensuring a welcoming atmosphere and prompt service.

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Front of House Certified Trainer

Chick-fil-A
08.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Processed orders on POS system and accepted cash and charge payments.

Hostess

Quail Ridge Country Club
08.2023 - 07.2025
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Hostess

Interlachen Country Club
08.2024 - 04.2025
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.
  • Delivered pick-up and curbside orders to guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

Pre-Nursing Track -

University of Central Florida
Orlando, FL
04-2028

High School Diploma -

Park Vista Community High School
Lake Worth, FL
05-2024

Skills

  • Foodservice standards
  • POS operation
  • Table setting arrangements
  • Dining room management
  • High volume dining
  • Reservation coordination
  • Customer service

Timeline

Hostess

Interlachen Country Club
08.2024 - 04.2025

Hostess

Quail Ridge Country Club
08.2023 - 07.2025

Front of House Certified Trainer

Chick-fil-A
08.2021 - Current

Pre-Nursing Track -

University of Central Florida

High School Diploma -

Park Vista Community High School

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