Hailee Smith
Late Night Corporate Client Service Specialist
Summary
Detail-oriented professional skilled in client management and communication. Known for building trust and delivering tailored solutions, contributing to high levels of customer satisfaction and team collaboration.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Capitol Services, Inc.
Dover
11.2021 - Current
- Managed client inquiries and delivered prompt support for service-related issues, enhancing client experience.
- Collaborated with internal teams to ensure seamless client service delivery.
- Maintained precise records of client interactions and service requests to ensure accurate tracking and service continuity.
- Assisted clients in understanding service options and available resources.
- Conducted follow-up communications to verify client satisfaction with services, fostering ongoing client loyalty.
- Built sustainable client relationships based on trust by applying excellent communication and interpersonal skills.
Account Manager
Corp2000 / RASI
Dover
02.2019 - 11.2021
- Managed client relationships, ensuring prompt resolution of service inquiries.
- Coordinated project timelines and deliverables with internal teams.
- Facilitated communication between clients and technical support teams.
- Developed tailored solutions aligned with client needs and feedback to enhance satisfaction.
- Trained new staff on company policies and client management processes.
- Collaborated with sales teams to pinpoint and leverage upsell opportunities for clients.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Senior Client Service Specialist
Cogency Global
Dover
10.2017 - 02.2019
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Contacted customers to inform them about service upgrades and account changes, fostering engagement and satisfaction.
- Mentored junior team members, strengthening team dynamics and enhancing overall service quality.
- Updated system with order specifics and customer details to streamline service and enhance client interactions.
- Ensured compliance with industry standards on all client services related activities.
Education
Associate of Science - Paralegal Studies
Delaware Technical Community College
DE06-2026
Skills
- Client management
- Customer support
- Project coordination
- Document preparation
- Information organization
- Legal research
- Attention to detail
- Telephone skills
- Email etiquette
- Creative solutions
- Exceptional communication
- Communication skills
- Relationship building
- Meeting deadlines
Timeline
Client Service Specialist
Capitol Services, Inc.
11.2021 - Current
Account Manager
Corp2000 / RASI
02.2019 - 11.2021
Senior Client Service Specialist
Cogency Global
10.2017 - 02.2019
Associate of Science - Paralegal Studies
Delaware Technical Community College