Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailegna Buroz

Chico,CA

Summary

Compassionate Respite Care Worker and skilled Barista with diverse experience in patient care, coffee preparation, and customer service. Proven ability to develop personalized care plans, craft high-quality beverages, and enhance customer satisfaction. Bringing attention to detail, teamwork, and bilingual fluency in Spanish to new opportunities.

Overview

5
5
years of professional experience

Work History

Respite Care Worker

Arc of Butte County
08.2024 - Current
  • Enhanced patient well-being by providing compassionate and attentive respite care services.
  • Developed personalized care plans for clients, ensuring their specific needs were met while under my supervision.
  • Managed challenging behaviors or emotional distress in clients by utilizing de-escalation techniques and maintaining a calm demeanor.
  • Provided engaging companionship to clients, fostering meaningful relationships and alleviating feelings of isolation.

Barista

Tin Roof Bakery
03.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.

Pizza Maker

Main Street Pizzeria
10.2022 - 12.2022
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.

Barista

Naked Lounge Tea & Coffee House
03.2022 - 06.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.

Retail Sales Associate

Pacsun
01.2020 - 05.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

High School Diploma -

Chico High School
Chico, CA
06.2020

Skills

  • Teamwork and Cooperation
  • Reliability and punctuality
  • Excellent customer service
  • Friendly and outgoing
  • Coffee expertise
  • Fluent in spanish
  • Attention to Detail

Languages

Spanish
Professional Working

Timeline

Respite Care Worker

Arc of Butte County
08.2024 - Current

Barista

Tin Roof Bakery
03.2023 - Current

Pizza Maker

Main Street Pizzeria
10.2022 - 12.2022

Barista

Naked Lounge Tea & Coffee House
03.2022 - 06.2022

Retail Sales Associate

Pacsun
01.2020 - 05.2020

High School Diploma -

Chico High School

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Hailegna Buroz