Hailey Acres
Longview,TX
Summary
Experienced server and bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
Bell Pepper Cafe
Longview, TX
03.2022 - 11.2022
- Assisted with the hiring, training and supervision of kitchen staff.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
Service Manager
Aviano's Italian Cuisine
Longview, TX
12.2020 - 10.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Adhered to customer service standards to foster satisfaction and retention.
Lead Server and Server/Bartender Trainer
BJ's Restaurant & Brewhouse
Longview, TX
03.2017 - 11.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
High School Diploma -
New Diana High School
Diana, TX05-2017
Some College (No Degree) - Biology
Kilgore College
Kilgore, TXSkills
- Tableside Etiquette
- Memory retention
- Guest Engagement
- Cleanliness standards
- Beverage Preparation
- POS operation
- Exceptional customer service
- Cash Handling
Accomplishments
- BJ's Brewhouse Green Apron (highest server accomplishment) and Brew Genius (corporate bar recognition)
Languages
English
Professional
Spanish
Limited
Certification
- Active TABC and Food Handler's License
Timeline
Assistant Kitchen Manager
Bell Pepper Cafe
03.2022 - 11.2022
Service Manager
Aviano's Italian Cuisine
12.2020 - 10.2021
Lead Server and Server/Bartender Trainer
BJ's Restaurant & Brewhouse
03.2017 - 11.2020
High School Diploma -
New Diana High School
Some College (No Degree) - Biology
Kilgore College
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