HAILEY ALONSO
Auburn,CA
Summary
Dedicated and detail-oriented professional with a strong background in sales, procurement, and customer service. Seeking to leverage skills to contribute to the success of a dynamic organization. Key team member at Paco's for the past 6 years, playing an integral role in ensuring seamless operation of daily tasks. Responsibilities include managing sales activities, procuring necessary materials and supplies promptly, and meticulously planning and organizing jobs with precision. Excels in establishing and nurturing strong relationships with clients and colleagues, fostering a collaborative work environment. Oversees workflow of associates, guaranteeing productivity and facilitating an efficient work process by providing clear instructions and essential resources.
Overview
10
10
years of professional experience
Work History
Sales Associate
Paco’s Custom Upholstery
01.2020 - 07.2024
- Manage daily sales operations by engaging with clients, coordinating supply orders, and overseeing job organization
- Schedule appointments, maintain client relationships, and ensure timely completion of projects
- Supervise associates to maintain high work standards and productivity levels
- Provide exceptional customer service by addressing client queries promptly and efficiently.
Customer Service Representative
Bargain Smart
04.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant
Trinity Realty
09.2014 - 01.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Highschool -
Chana Highschool
Auburn, CASkills
- Sales management
- Customer relationship management
- Supply chain logistics
- Organizational support
- Experienced in computer programs including QuickBooks and Microsoft Excel
- Upholstery services expertise
Maintain a tidy and organized environment
References
Available upon request.
Timeline
Sales Associate
Paco’s Custom Upholstery
01.2020 - 07.2024
Customer Service Representative
Bargain Smart
04.2019 - 02.2020
Assistant
Trinity Realty
09.2014 - 01.2019
Highschool -
Chana Highschool
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