Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Barnes

McIntosh,AL

Summary

Adept at managing high call volumes with Alorica, I excelled in resolving complex issues, enhancing customer satisfaction through effective problem-solving and superior customer support skills. Mastering multiple software systems, I significantly improved call efficiency, demonstrating a blend of technical proficiency and empathetic communication. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Alorica
09.2021 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Conduent
08.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

McIntosh High School
McIntosh

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communicationa

Timeline

Call Center Representative

Alorica
09.2021 - 08.2024

Customer Service Representative

Conduent
08.2020 - 09.2021

High School Diploma -

McIntosh High School
Hailey Barnes