HAILEY BEATY
Cleveland
Summary
Versatile and dependable professional with a broad background in human resources, payroll, education, and team leadership. Experienced in supporting both organizational operations and individual needs, from managing sensitive employee information to assisting in educational settings. Valued for adaptability, strong communication, and a commitment to keeping teams organized, supported, and running efficiently.
Overview
17
17
years of professional experience
Work History
New Septic Installation & Service Contract Desk
Brighteyes Septic
Dayton. TX
12.2025 - Current
- Manage new septic installation and maintenance contract documentation for residential and commercial clients
- Answer customer inquiries by phone and in person, providing clear information about services and scheduling
- Coordinate with field technicians to ensure timely installation and service appointments
- Maintain accurate records of contracts, permits, and service schedules using [software or system used]
- Process payments and track billing for ongoing maintenance contracts
- Support office operations by organizing files, ordering supplies, and assisting with daily administrative tasks
- Communicate with county offices to ensure compliance with local regulations and permitting requirements
- Coordinated work orders by creating task tickets and dispatching technicians, optimizing response times and workflow efficiency.
- Adapted quickly to diverse roles across multiple organizations, building cross-functional expertise and strong problem-solving skills
- Managed accounts payable, including reviewing, processing, and issuing payments for company bills and vendor invoices.
- Coordinated weekly timekeeping and payroll functions, maintaining accurate records and upholding strict confidentiality standards.
Substitute Teacher PreK-12th Grade
Tarkington Independent School District
Cleveland, TX
08.2023 - 11.2025
- Implemented lesson plans to align with curriculum standards and ensure student engagement in grades Prek- 12th Grade.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with teachers to support individualized education plans for students, specializing in the Special Education Department.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Acted as District Nurse Assistant, streamlining scheduling, assisting with medication coordination, and safeguarding confidential patient information
- Supported front desk operations by welcoming visitors, answering phone calls, and coordinating inquiries in a professional and efficient manner.
Pricing Adjuster
Jansen Adjusters International
10.2022 - 10.2024
- Conducted thorough investigations to determine liability and assess damages effectively.
- Collaborated with clients to gather necessary documentation for claims processing.
- Reviewed claim files for accuracy, identifying discrepancies and implementing corrective actions.
- Developed streamlined processes that improved turnaround time for claim resolutions significantly.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
Leasing & Sales Consultant
Amazing Spaces
The Woodlands, TX
10.2018 - 07.2019
- Provides a level of excellence in customer service to multiple properties
- Provides exceptional communication skills with a superior level of professionalism
- Ability to build strong client relationships with customers from multi-cultural backgrounds
- Possesses strong leadership skills with the ability to discern, pinpoint, and coach other team members without becoming offensive while reinforcing positive behavior in order to build up their own confidence
- Proficient and detail-oriented using all programs such as SugarCRM, Sitelink, Bluemoon, Penske, and Microsoft products
- Possesses a charismatic and confident demeanor in meetings during marketing events and business partnership meetings
- 90% + phone call average
- Has improved closing skills to an average conversion ratio of 60.56%
- Ability to learn, improve, and grow in any position.
Care Giver
Home Health
05.2015 - 08.2018
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, mobility, and meal preparation to enhance quality of life.
- Developed individualized care plans tailored to specific client needs and preferences.
- Collaborated with healthcare professionals to coordinate effective treatment strategies for clients.
- Implemented engaging activities to promote physical and mental well-being among clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Sales Floor Supervisor
Follett Bookstore
Aldine TX
07.2014 - 05.2015
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Monitored inventory levels, coordinating timely restocking to meet customer demands.
- Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
- Collaborated with management to develop training programs for new hires and ongoing staff education.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Toys & PhotoLab Department Manager
Walmart
Atascocita TX
06.2012 - 07.2014
- Oversaw daily operations to ensure efficient workflow and adherence to company policies in 2 high revenue departments.
- Developed and implemented training programs for new employees, enhancing team performance.
- Managed inventory levels, reducing stock discrepancies through accurate forecasting methods.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Team Lead
Starbucks
The Woodlands, TX
05.2011 - 06.2012
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance performance and customer service skills.
- Developed employee schedules to ensure adequate coverage during peak hours and special events.
- Conducted regular audits of sales reports to identify trends and improve profitability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management on strategic initiatives for store promotions and merchandising displays.
- Led team meetings to align goals, share updates, and foster a collaborative work environment.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Cafe Supervisor
Barnes & Noble
The Woodlands, TX
03.2009 - 05.2011
- Oversaw daily cafe operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on operational procedures and product knowledge.
- Collaborated with bookstore management to align cafe offerings with store events and promotions.
- Managed inventory levels, optimizing ordering processes to reduce waste and costs.
- Implemented quality control measures to maintain high standards of food safety and hygiene.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Education
Associate of Applied Science - General Human Services, Substance Abuse Counseling
Lone Star College
Houston, TX12.2018
Skills
- Office staff supervision and management
- Proficient in written and oral communication
- Skilled in high-pressure environments
- Conflict resolution proficiency
- Self-driven with effective time management
- Flexible teamwork skills
- Competent in Microsoft Office applications
- Meticulous organizational abilities
- Skilled in fostering strong collaborative connections
- Good interpersonal and management abilities
- Strong Active Listening and Critical Thinking Skills
- Exceptional professional boundary setting
Timeline
New Septic Installation & Service Contract Desk
Brighteyes Septic
12.2025 - Current
Substitute Teacher PreK-12th Grade
Tarkington Independent School District
08.2023 - 11.2025
Pricing Adjuster
Jansen Adjusters International
10.2022 - 10.2024
Leasing & Sales Consultant
Amazing Spaces
10.2018 - 07.2019
Care Giver
Home Health
05.2015 - 08.2018
Sales Floor Supervisor
Follett Bookstore
07.2014 - 05.2015
Toys & PhotoLab Department Manager
Walmart
06.2012 - 07.2014
Team Lead
Starbucks
05.2011 - 06.2012
Cafe Supervisor
Barnes & Noble
03.2009 - 05.2011
Associate of Applied Science - General Human Services, Substance Abuse Counseling
Lone Star College