Summary

Overview

Work History

Education

Skills

Languages

Timeline

Manny Patel

Clinton,USA

Summary

Detail-oriented operations professional with experience in Salesforce CRM, logistics, and event operations across sports, hospitality, and healthcare. Graduate Certificate in Professional Sports Administration with a proven track record supporting inventory tracking, vendor coordination, scheduling, and process execution.

Overview

years of professional experience

Work History

Service Operation Specialist (Contract)

Echosens North America

Westborough, MA

08.2025 - Current

Calibrate and verify the performance of multiple FibroScan devices, including customer and loaner devices ensuring each probe meets established quality and accuracy standards
Manage daily incoming and outgoing shipments, including packaging, labeling, and receiving/checking in probes
Verify serial numbers, coverage, and documentation before and after each calibration
Upload calibration reports, test checklists, and service documentation into Salesforce and Mercury Portal
Maintain accurate records and traceability for all devices processed
Communicate with doctors and clinic staff about device status, test results, and quotations
Send service reports and calibration summaries to ensure transparent client communication
Use Salesforce, Mercury Portal, and FedEx Tracking to manage assets and assign probes to active service cases
Coordinate logistics for customer and loaner devices across the
Collaborate with internal teams and field service engineers to track calibration cycles and ensure customer probes are serviced within the appropriate intervals

Co-Owner & Manager

Saffron Indian Restraunt & Bar

Marlborough, MA

02.2024 - Current

Oversee daily restaurant operations, including order management, customer relations, and issue resolution to ensure a seamless dining experience
Supervise front- and back-of-house staff, coordinating with chefs and managing dine-in service to maintain consistent food quality and efficient workflow
Develop and implement targeted marketing strategies to attract local and corporate customers, increasing engagement, visibility, and revenue
Reduce food costs through seasonal purchasing strategies, maintaining profitability during slower winter months
Streamline supplier relations to secure fresh, high-quality inventory while applying cost-control measures to stabilize operational expenses

Event Operations Associate

Team Ops

Foxborough, MA

04.2025 - 08.2025

Screen guests and employees, checking bags, scanning tickets, operating metal detectors to ensure a safe and efficient entry process
Assist guests with seating, parking, and stadium amenities while managing vehicle flow and lot access for smooth arrivals and departures
Enforce stadium policies , including prohibited items, alcohol regulations, and fan code of conduct expectations
Monitor crowd behavior during events and respond to disruptions, escalating safety or security concerns to emergency personnel as needed
Communicate with team leads via radio to report incidents, relay updates, and coordinate responses, ensuring seamless event operations

Produce Clerk

Shaws Market

Clinton, MA

01.2018 - 10.2024

Conducted monthly inventory audits to optimize stock levels and implement cost-control measures to reduce spoilage
Arranged and displayed diverse produce selections, incorporating seasonal varieties to meet customer preferences and demand
Anticipated changes in consumer demand around holidays and local events to adjust inventory levels, minimize waste, and maintain fresh product availability

Camp Supervisor

Clinton Parks And Recreation Department

Clinton, MA

06.2017 - 10.2023

Progressed through seasonal leadership roles, beginning as a Counselor-in-Training in 2017 and promoted to Camp Supervisor in 2022
Organized and executed 15 off-site trips across nine weeks, ensuring the safety and engagement of 90–110 campers and 18–25 staff members
Planned weekly schedules, delegated staff responsibilities, and tracked activity performance to maintain smooth daily operations
Collaborated with leadership on administrative planning, providing insights on program outcomes and analyzing weekly event data to support strategic improvements

Education

Graduate Certificate - Professional Sports Administration

Northeastern University

Boston, Massachusetts, MA

03-2025

Bachelor of Arts - Communications

University of Massachusetts, Amherst

Amherst, MA

05-2024

Associate of Arts - Communications

Mount Wachusett Community College

Gardner, MA

05-2022