Manny Patel
Clinton,USA
Summary
Detail-oriented operations professional with experience in Salesforce CRM, logistics, and event operations across sports, hospitality, and healthcare. Graduate Certificate in Professional Sports Administration with a proven track record supporting inventory tracking, vendor coordination, scheduling, and process execution.
Overview
8
8
years of professional experience
Work History
Service Operation Specialist (Contract)
Echosens North America
08.2025 - Current
- Calibrate and verify the performance of multiple FibroScan devices, including customer and loaner devices ensuring each probe meets established quality and accuracy standards
- Manage daily incoming and outgoing shipments, including packaging, labeling, and receiving/checking in probes
- Verify serial numbers, coverage, and documentation before and after each calibration
- Upload calibration reports, test checklists, and service documentation into Salesforce and Mercury Portal
- Maintain accurate records and traceability for all devices processed
- Communicate with doctors and clinic staff about device status, test results, and quotations
- Send service reports and calibration summaries to ensure transparent client communication
- Use Salesforce, Mercury Portal, and FedEx Tracking to manage assets and assign probes to active service cases
- Coordinate logistics for customer and loaner devices across the
- Collaborate with internal teams and field service engineers to track calibration cycles and ensure customer probes are serviced within the appropriate intervals
Co-Owner & Manager
Saffron Indian Restraunt & Bar
02.2024 - Current
- Oversee daily restaurant operations, including order management, customer relations, and issue resolution to ensure a seamless dining experience
- Supervise front- and back-of-house staff, coordinating with chefs and managing dine-in service to maintain consistent food quality and efficient workflow
- Develop and implement targeted marketing strategies to attract local and corporate customers, increasing engagement, visibility, and revenue
- Reduce food costs through seasonal purchasing strategies, maintaining profitability during slower winter months
- Streamline supplier relations to secure fresh, high-quality inventory while applying cost-control measures to stabilize operational expenses
Event Operations Associate
Team Ops
04.2025 - 08.2025
- Screen guests and employees, checking bags, scanning tickets, operating metal detectors to ensure a safe and efficient entry process
- Assist guests with seating, parking, and stadium amenities while managing vehicle flow and lot access for smooth arrivals and departures
- Enforce stadium policies , including prohibited items, alcohol regulations, and fan code of conduct expectations
- Monitor crowd behavior during events and respond to disruptions, escalating safety or security concerns to emergency personnel as needed
- Communicate with team leads via radio to report incidents, relay updates, and coordinate responses, ensuring seamless event operations
Produce Clerk
Shaws Market
01.2018 - 10.2024
- Conducted monthly inventory audits to optimize stock levels and implement cost-control measures to reduce spoilage
- Arranged and displayed diverse produce selections, incorporating seasonal varieties to meet customer preferences and demand
- Anticipated changes in consumer demand around holidays and local events to adjust inventory levels, minimize waste, and maintain fresh product availability
Camp Supervisor
Clinton Parks And Recreation Department
06.2017 - 10.2023
- Progressed through seasonal leadership roles, beginning as a Counselor-in-Training in 2017 and promoted to Camp Supervisor in 2022
- Organized and executed 15 off-site trips across nine weeks, ensuring the safety and engagement of 90–110 campers and 18–25 staff members
- Planned weekly schedules, delegated staff responsibilities, and tracked activity performance to maintain smooth daily operations
- Collaborated with leadership on administrative planning, providing insights on program outcomes and analyzing weekly event data to support strategic improvements
Education
Graduate Certificate - Professional Sports Administration
Northeastern University
Boston, Massachusetts, MA03-2025
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Amherst, MA05-2024
Associate of Arts - Communications
Mount Wachusett Community College
Gardner, MA05-2022
Skills
- CRM & Systems: Salesforce CRM (case documentation, data entry), Mercury Portal, Toast POS
- Logistics & Operations: Shipping & receiving, FedEx tracking, asset/serial number tracking, service documentation & reporting
- Inventory & Cost Control: Inventory audits, inventory management, cost control, vendor/supplier management
- Leadership & Scheduling: Staff scheduling, onboarding/training, team supervision
- Event Operations & Safety: Guest screening, policy enforcement, incident reporting, radio communications
- Productivity Tools: Excel, Google Sheets, Microsoft Office, Google Workspace
Languages
English, Gujarti
Timeline
Service Operation Specialist (Contract)
Echosens North America
08.2025 - Current
Event Operations Associate
Team Ops
04.2025 - 08.2025
Co-Owner & Manager
Saffron Indian Restraunt & Bar
02.2024 - Current
Produce Clerk
Shaws Market
01.2018 - 10.2024
Camp Supervisor
Clinton Parks And Recreation Department
06.2017 - 10.2023
Graduate Certificate - Professional Sports Administration
Northeastern University
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Associate of Arts - Communications
Mount Wachusett Community College