Hailey Bliven
Longhorn Steakhouse
Orlando,FL
5
years of professional experience
Looking to obtain a serving job in the Orlando, Florida area with past experience. I believe that serving is where I thrive most when it comes to my work place. Serving allows me to express my true passion for helping others and creating a nurturing atmosphere for both coworkers and customers.
Work History
Server
2 Years- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Adhering to sanitation, safety and alcohol beverage control policies
- Maintains dining ambience with an enthusiastic attitude with guests and coworkers
- Take accurate orders while providing friendly and attentive service that builds the guest’s intent to return
- Communicate authentically and regularly with kitchen to ensure allergies and modifications of food are accurate
- Keep tables and dining area clean and tidy at all times
- Providing the highest levels of service and guiding guests through our menus while suggesting beverage and food recommendations that meet or exceed their expectations
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
- Concludes dining experience by acknowledging choice of restaurant and inviting customers to return
Server
3 Years 2 Months- Serves all food and alcohol within accordance of company standards and state service requirements
- Provides information to help food and beverage selections
- Suggestions for better pairing of alcohol and food, including upselling
- Responds to additional customer requirements by inquiring of needs and observing the dining process
- Maintain a clean and comfortable work environment for coworkers, guests, and company policy
- Able to identify appropriate and inappropriate intoxication
- Handle situations in which customers have reached their maximum alcohol intake
- SHIFT LEAD POSITION (AM/PM)
- Responsible for overseeing the daily shift responsibilities for servers
- Ensuring restaurant is up to par with opening or night shift expectations
- Training new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Maintaining up-to-date menu knowledge, communicating effectively with customers and coworkers, and leading server training
- Ensuring high customer satisfaction followed by maintain the highest sales as a server
- Creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.
Server
2 Years 4 Months- Satisfied customers was the mission of the restaurant
- Enabled me to focus on how to cater to numerous situations while also maintaining rapid and healthy relationships
- Started a strong foundation of knowledge for beer and wine
- Learned to communicate properly with food line/kitchen to ensure proper flow of restaurant
- Took leadership roles such as FOH morning prep
- Coming in an hour earlier to set up, prepare sauces, silverware, dining room and outdoor patio were up to par with restaurant expectations
- Learned money maintenance in restaurant that included large catering orders and in-house orders
- Balancing drawers, exchange of change, totaling purchases for large and small orders, processed and received payments, issuing receipts and ensuring satisfaction
Server
10 Months- Required occasional shifts both hosting and serving (Night shift)
- Greeted and seated guests
- Accommodated needs prior to service.
- Assured comfortability
- Recording orders and apply suggestive selling techniques
- Ensure prompt placement of orders
- Assist in food preparation such as, sides, milkshakes, smoothies, garnishes, ect.
- Deliver food and follow up to ensure guest satisfaction
- Complete side-work in a safe and timely manner such as rolling silverware, stocking, cleaning, organizing or helping other coworkers
- Ability to function under stress during peak hours of operation
- Learned and created a great foundation of understanding the importance of customer relationships and maintains an efficient work environment
Education
Bachelor of Science - Business Administration (BBA), Psychology
- Committed to creative problem solving and implementing best practices to boost business and sales
- Excellent with numbers and organization
- Natural leadership qualities to ensure a smooth work environment
- GPA: 3.4
Skills
Hostess/Busser
Food Preparation
Cash Handling
Kitchen Experience
Food Service/Serving
Customer service
Communication skills
Guest services
Phone etiquette
Cash handling
Cleaning
Organizational skills
Cash register
Computer skills
Food safety and handling
Alcohol knowledge
Basic math
High energy
OpenTable
Time management
Wine/Beer knowledge
Sanitization
Timeline
Server
Longhorn Steakhouse
04.2022 - 04.2024Read More
Server
Miller’s Ale House
10.2020 - 12.2023Read More
Server
Pig Floyd’s
04.2020 - 08.2022Read More
Server
Denny’s
06.2019 - 04.2020Read More
Seminole State College
Bachelor of Science from Business Administration (BBA), Psychology
Read More