Hailey Bown
Richfield,UT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Starbucks with exceptional multitasking and communication skills. Excelled in roles requiring problem-solving and POS operation, significantly contributing to team success and operational efficiency. Achieved notable client loyalty through outstanding service and creative problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Licensed Nail Technician
Sovereign Beauty & Wellness
2024.01 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
Dog Groomer
The Dog Shop
2023.02 - 2024.04
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Barista
Starbucks
2022.04 - 2023.05
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Child Caregiver
Wonder and Learn Childcare
2021.03 - 2022.03
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Maid
Mariners Landing Hospitality
2020.05 - 2020.12
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Childcare Provider
Richfield Family Support Center
2019.03 - 2020.03
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Sandwich Artist
Subway
2017.04 - 2017.11
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Richfield High School
Richfield, UT05.2019
Skills
Amazing customer service skills
Timeline
Licensed Nail Technician
Sovereign Beauty & Wellness
2024.01 - Current
Dog Groomer
The Dog Shop
2023.02 - 2024.04
Barista
Starbucks
2022.04 - 2023.05
Child Caregiver
Wonder and Learn Childcare
2021.03 - 2022.03
Maid
Mariners Landing Hospitality
2020.05 - 2020.12
Childcare Provider
Richfield Family Support Center
2019.03 - 2020.03
Sandwich Artist
Subway
2017.04 - 2017.11
High School Diploma -
Richfield High School
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