Hailey Burns
Bellingham,WA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sale Rep
DaBella
Bellingham, Washington
10.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Raising Canes Restaurant
San Diego, CA
05.2023 - 09.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
Babysitter
Personal Employer
San Diego, CA
02.2019 - 05.2024
- Using problem-solving skills to anticipate potential issues before they arise.
- Administering medication when needed according to parent instructions.
- Engaging in age-appropriate activities like reading stories or playing games.
- Helping older children with homework assignments as directed by parents.
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
Education
High School Diploma -
Motivation Youth Academy
San Diego, CA05-2023
Skills
- Product Knowledge
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Customer Service
- Quality Assurance Controls
- Problem-solving abilities
- In-store support
- Sales closing
- Sales consultation
- Lead prospecting
- Competitor research
Timeline
Sale Rep
DaBella
10.2024 - Current
Customer Service Representative
Raising Canes Restaurant
05.2023 - 09.2024
Babysitter
Personal Employer
02.2019 - 05.2024
High School Diploma -
Motivation Youth Academy